Alcohol Misuse Contract Leicestershire

Alcohol Misuse Contract Leicestershire

Alcohol Misuse Customer Journey Mapping. REFERENCE PF/AMCJM/2012

Awarding body Leicestershire County Council

Est. value


Est. Start Date: 14/05/2012
Est. End Date: 22/06/2012


A series of Customer Journey Maps where alcohol
misuse has been identified as a key factor
affecting an individuals life.

The purpose of this qualitative research is to seek
a greater understanding of the personal journey,
access to services and experience of support that
individuals with substance misuse have had.

There are at least 15 potential journey types
associated with alcohol misuse that could be
developed, but it may be that an individual may
have crossed over and perhaps in and out of
journey types. Following the completion of the
first three customer journeys a decision will be
made regarding if and when the remaining
customer journey mapping will be progressed.

We will utilise the journey maps as story boards
that can inform future service developments for
both Substance Misuse provision and the Troubled
Families Programme in Leicestershire. 

Additional information

Contract Type One off
Procurement Process Quotation
Option to extend Yes to complete all 15 customer journeys -TBC
Estimated ValueText Description
Category Consultancy, Market Research, Business,
CPV codes 73000000, 85000000,
Suitable for SME YES

Document Available Until

13 April 2012

10 days

Submission Return By

20 April 2012

17 days

extend contract options:

Yes to complete all 15 customer journeys -TBC

Contact Details

Leicestershire County Council
Paula Forster
County Hall,
0116 305 7382

This contract is being managed by Leicestershire County Council . To request documentation contact