Annual Telephone Maintenance and Support Contract

Annual Telephone Maintenance and Support Contract (PAN0292)

Annual maintenance support contract on existing IP412 Avaya system 200 handsets and Voicemail PC at the Leicester LCB Depot, Rutland Street in Leicester City, LE1 1RE.


Awarding body Leicester City Council

Est. Start Date: 06/06/2013
Est. End Date: 05/06/2014


Annual maintenance support contract on existing IP412 Avaya system 200 handsets and Voicemail PC at the Leicester LCB Depot, Rutland Street in Leicester City, LE1 1RE.


The LCB Depot, which is a multi- tenanted building / business centre with 55 workspaces in Leicester’s cultural quarter, requires a rolling annual contract for maintenance and support on its existing phone and voicemail system. This will enable them to ensure their existing system is maintained constantly, with no disruption to the business tenants in the building, whilst enabling them to access and consider the market options on upgrading the current system.


The LCB Depot currently has an Avaya IP412 with 200 handsets and voicemail PC in place in their business tenant occupied building, which is located on Rutland Street in Leicester City, LE1 1RE.

Due to budget restrictions, there are no current funds to replace and upgrade the current system, and thus the requirement for an annual rolling contract is required.
The intention is to commission a partner that is capable of providing technical support cover for a minimum level requirement of the hours 9am to 5pm Monday to Friday inclusive. LCB Depot will require an email address and telephone number to call direct with any issues.

Response times need to be set and agreed in an SLA in relation to level of the individual issue, alongside an agreed cover plan for any infrastructure going down.
The contract will also need to carry the calls and cost for monthly billing. A PC on site hosts the manager interface program and the voicemail software and uses a program called Callista that enables LCB Depot to recharge at their own set of prices to the tenants.

A requirement of also supplying back up replacement for any of the telephony kit held at the LCB Depot, this is listed in specification below.

For detailed specification please see the attached questioner.

Please complete the quotation form (link to the document is below) and return to in order to be considered for this work.

Only quotations on the form below will be accepted. However, any supporting documents will be considered.

This should be returned by 12.00noon on 04/06/2013 at the very latest.

Organisations are asked to regularly check this opportunity on Source Leicestershire for any updates. Any advertised opportunity might be updated or removed at short notice due to unforeseen circumstances.

Applicants should note that due to the technicality of the software package being used to create this advert, this Opportunity will become “invisible” at midnight,03/06/2013. Applicants are therefore requested to save all documentation relating to this Opportunity locally.

Associated Documents

These documents are for information only. Please follow instructions for registration and receipt of full tender/quotation documentation.


Additional information

Contract Type One off
Procurement Process Quotation
Estimated ValueText Description
Category Telecommunications, Maintenance & Support, Maintenance,
CPV codes
Suitable for SME YES

Document Available Until

4 June 2013

7 days

Submission Return By

4 June 2013

7 days

Contact Details

Leicester City Council
Rebecca Cowan
New Walk Centre,
Welford Place,
Leicester LE1 6ZG

This contract is being managed by Leicester City Council . To request documentation contact