Application Maintenance and Support Tender

Application Maintenance and Support Tender

Application Maintenance and Support with Systems and Service Integration for the Genesis IT Application.

United Kingdom-York: IT services: consulting, software development, Internet and support

2015/S 100-182868

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Natural England
Room 211, 2nd Floor, Foss House
For the attention of: Chris Keenleyside
YO1 7PX York
Telephone: +44 1452714595

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Rural Payments Agency
Northgate House, 21-23 Valpy Street
RG1 1AF Reading

Forestry Commission
620 Bristol Business Park, Coldharbour Lane
BS16 1EJ Bristol

Department of Environment, Food and Rural Affairs
Nobel House, 17 Smith Square
SW1P 3JR London

The Environment Agency
Horizon House, Deanery Road
BS1 5AH Bristol

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Application Maintenance and Support with Systems and Service Integration for the Genesis IT Application.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Natural England is a Non-Departmental Public Body (NDPB) sponsored by the Department for Environment, Food and Rural Affairs (Defra). Natural England administers agri-environment schemes under Pillar 2 of the Common Agricultural Policy (CAP) and the Rural Development Programme for England (RDPE). These schemes cover some 70 % of the farmed environment in England. Circa 400 000 000 GBP in scheme grants is paid to agreement holders annually to:
— create, protect and enhance wildlife habitats;
— protect soils and natural resources;
— conserve protected landscapes;
— protect archaeological sites and historic landscape features;
— provide opportunities for recreation and education.
Natural England is seeking to continue the provision of its current IT systems to enable us to administer our existing ongoing multi-annual agreements and meet our obligations under the regulations governing the EU-funded CAP schemes. Following the award of the Genesis Legacy contract (Ref: Contract Award Notice 2014/S057095641) last year, the contract to be awarded under the envisaged procurement procedure, together with 2 parallel procurement procedures, will replace the above referenced contract. This has been necessitated by an internal change of strategic direction within Defra in relation to the ongoing support and delivery of these particular schemes. The Genesis system is a complex, multi-environment set of IT capabilities and components employing multiple technologies, including databases, application server, workflow, web-server, Geographic Information Systems (GIS), Enhance Transform Load (ETL), business intelligence and reporting capabilities and bespoke Java components. The scope of the contract will consist of:
— Managing the successful delivery of an end to end service by providing a Service and Systems Integration function and managing and the successful Hosting and Application Development service providers;
— Providing application support and a service desk to Natural England’s business users and working with our service management team to provide a resilient service that meets Natural England’s business needs;
— Managing the deployment of changes to the application developed by third parties to meet changing business needs;
— Working in co-operation with Natural England’s other IT providers and those of other Government Agencies, to manage interfaces and dependencies;
— Working with our incumbent service provider and managing the successful hosting and application development providers to effect the seamless transition of services, minimising downtime and impacts to Natural England’s business;
— It is anticipated that the contract(s) will have a go live date of 1.4.2016, with an earlier transition period commencing from contract award.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 20 000 000 and 28 000 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 78 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Reserve the right to request a parent guarantee.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an e-mail with your unique password (please keep this secure);

2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box;
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please see PQQ.
Minimum level(s) of standards possibly required: Please see PQQ.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please see PQQ.
Minimum level(s) of standards possibly required:
Please see PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure


IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 234-412063 of 4.12.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

23.6.2015 – 11:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s): Rural Development Programme of 2007 and 2014.

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: