Audience Research Services for the Royal Museums Greenwich

Audience research services for the Royal Museums Greenwich brand, which encompasses the National Maritime Museum, the Royal Observatory, the Cutty Sark, and the Queen’s House.

United Kingdom-London: Market research services

2016/S 237-431685

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

The Trustees of the National Maritime Museum
Park Row
Greenwich
London
SE10 9NF
United Kingdom
Contact person: Lucinda Hilbery
Telephone: +44 2088584422
E-mail: Lhilbery@rmg.co.uk
NUTS code: UKI

Internet address(es):Main address: www.rmg.co.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./UK98Y7NQ92

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: museum- culture and education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Audience Research Services.

II.1.2)Main CPV code

79310000

II.1.3)Type of contract

Services

II.1.4)Short description:

Audience research services for the Royal Museums Greenwich (RMG) brand, which encompasses the National Maritime Museum (NMM), the Royal Observatory (ROG), the Cutty Sark (CS), and the Queen’s House (QH). The contract will have a duration of 3 years with the option to extend to 4 years.

II.1.5)Estimated total value

Value excluding VAT: 150 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKI

Main site or place of performance:

London.

II.2.4)Description of the procurement:

Applicants are invited to pre-qualify for the contract for Audience Research Services,The scope is to deliver a year-round programme of on-site audience research in order to gain actionable insight that will help drive more visits to Royal Museums Greenwich, for a duration of 3 years with the option to extend to 4 years.

The key tasks to be performed by the successful Tenderer shall be:

— Conduct on-site, in-person surveys at all our sites to collect data about our visitors: their profile, motivations, triggers and behaviours. The sample size must be statistically robust.

— Design and produce a questionnaire to collect the data.

— Compile, analyse, and report on the data quarterly and annually in order to provide actionable insight, with appropriate levels of recommendation and context in the marketplace.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 150 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 31/03/2017

End: 31/03/2020

This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/01/2017

Local time: 13:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 23/01/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/03/2017

IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Important, please copy Anna Abbott, Head of Marketing Dept at RMG on ALL correspondence addressed to the main contact, Lucinda Hilbery. The contact details for Anna Abbott are: AAbbott@rmg.co.uk

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). The pre-qualification of Applicants, however, will be based on the criteria set out in the Standard Selection Questionnaire, and the award of contract to the successful tenderer will be based on the evaluation criteria set out in the tender documents.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./UK98Y7NQ92

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/UK98Y7NQ92

GO Reference: GO-2016126-PRO-9195144.

VI.4)Procedures for review

VI.4.1)Review body

National Maritime Museum
Greenwich
London
SE10 9NF
United Kingdom
Telephone: +44 2088584422
E-mail: Lhilbery@rmg.co.ukInternet address:www.rmg.co.uk

VI.4.2)Body responsible for mediation procedures

n/a
n/a
United Kingdom

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained