BBC Online Moderation Services Tender

BBC Online Moderation Services Tender

The BBC requires a single supplier for the provision of online moderation services.

Online Moderation Services

Contract summary



  • IT services: consulting, software development, Internet and support – 72000000

Location of contract

Any region

Value of contract


Procurement reference


Published date

27 May 2021

Closing date

24 June 2021

Closing time


Contract start date

1 October 2021

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Other: Open (FTS)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




The BBC requires a single supplier for the provision of online moderation services.

The BBC encourages its audience members (Users) to interact with the BBC’s Interactive. Services by submitting Content in relation to, for example, blogs and commenting and via engagement on non-BBC social media platforms including Facebook, YouTube, Twitter and

The BBC wishes to procure the non-exclusive provision by the Supplier of flexible moderation services for the BBC’s Interactive Services for up to 24 hours/day, 7 days/week and 365 days/year in accordance with the terms of the Agreement and depending on the BBC’s flexible daily moderation requirements.

The maximum contract duration is up to 5 years. The initial contract term will be for 3 years, following which the BBC may at its discretion extend the term on 2 further occasions for a period of up to 12 months on each occasion.

The annual contract value detailed in 11.1.5 is the total maximum Contract value. The annual estimated contract value is estimated to be between £360,000 and £580,000.


More information


Additional text
Please register your interest in this project by taking the following steps: 1 – Register your
company on the BravoSolution e-Tendering portal (this is only required once): 1.1 Go to 1.2 – Click the link on the login page to register. 1.3 Accept
the terms and conditions and click Continue. 1.4 – Enter your correct business and user
details. 1.5 – Note the username you chose and click Save when complete. 1.6 – You will
shortly receive an email with your temporary password.2 – Express an interest in the tender: 2.1 – Login to the portal with the username/password. 2.2 – Click the PQQs/ITTs Open to all Suppliers link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to
any registered supplier). 2.3 – Click on the relevant PQQ/ITT to access the content. 2.4 –
Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into
your My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 – You
can now access any attachments by clicking Buyer Attachments in the PQQ/ITT Details
box. 3. Responding to the tender: 3.1 – Click My Response under PQQ/ITT Details, you can
choose to Create Response or to Decline to Respond (please give a reason if declining).
3.2 – You can now use the Messages function to communicate with the buyer and seek any
clarification. 3.3 – Note the deadline for completion, and then follow the onscreen
instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions
for you to perform (there is detailed online help available). 3.4 You must then submit your
reply using the Submit Response button at the top of the page. If you require any further
assistance, please consult the online help, or contact the Bravo e-Tendering help desk.


How to apply

Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Jenna Hamblett


Broadcasting House, Portland Place