BBC Staff Survey Tender

BBC Staff Survey Tender

The BBC is looking to purchase a staff survey and engagement software-based platform solution.

United Kingdom-London: Customer survey services

2020/S 167-406049

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The British Broadcasting Corporation (BBC)
Postal address: Broadcasting House, Portland Place
Town: London
Postal code: W1A 1AA
Country: United Kingdom
Telephone: +44 1234567890
Fax: +44 1234567890
Internet address(es):Main address:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Broadcasting

Section II: Object

II.1)Scope of the procurement


Staff Survey and Engagement Platform


Reference number: PROC 2020 37 JP

II.1.2)Main CPV code

79342310 Customer survey services

II.1.3)Type of contract


II.1.4)Short description:

The BBC is looking to purchase a staff survey and engagement software-based platform solution. The requirement is for staff surveys, exit surveys and regular pulse surveys on an ongoing basis. This provision gives high quality data to respond to feedback related to culture and engagement at the BBC and to deliver one of the key objectives, of making the BBC an even greater place to work. This consistent measurement is critical in ensuring we can respond to the areas people are telling us we need to improve on. Evidence based decisions are formed, based on the organisational culture and our people. This is proven to assist with productivity, efficiency, innovation and managing employee turnover. The ambition is to have a centralised BBC tool. A flexible platform also helps add value, as we can use it for satisfaction surveys and change management as well as staff surveys. We hope to procure a single-source solution to be used for the vast majority of pan-BBC surveying requirements.


II.1.5)Estimated total value

Value excluding VAT: 1 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance


II.2.4)Description of the procurement:

In conducting this procurement, the BBC is acting on its own behalf and as agent for all other BBC commercial subsidiaries and entities such as (but not limited to) BBC Studios, UKTV and BBC Studioworks who may potentially make use of the provisions procured. Any reference in this ITT to the BBC shall be deemed to include a reference to any such other entities unless the context otherwise requires.


II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 27/11/2020
End: 26/11/2025
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The contract is for 3 years, with options to extend by up to 24 further months. The estimated total contract value is inclusive of the maximum 5 year period.


II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.


III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/10/2020
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 02/10/2020
Local time: 13:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:


In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Ltd) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.

Please register your interest in this project by taking the following steps:

1) Register your company on the BravoSolution e-Tendering portal (this is only required once):

1.1 Go to

1.2 Click the link on the login page to register.

1.3 Accept the terms and conditions and click ‘Continue’

1.4 Enter your correct business and user details

1.5 Note the username you chose and click ‘Save’ when complete

1.6 You will shortly receive an email with your temporary password.

2) Express an interest in the tender:

2.1 Login to the portal with the username/password

2.2 Click the ‘PQQs/ITTs Open to all Suppliers’ link. (These are pre-qualification questionnaires or invitations to tender open to any registered supplier)

2.3 Click on the relevant PQQ/ITT to access the content

2.4 Click the ‘Express Interest’ button at the top of the page. This will move the PQQ/ITT into your ‘My PQQs/My ITTs page. (This is a secure area reserved for your projects only.

2.5 You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.

3) Responding to the tender:

3.1 Click ‘My Response’ under PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining).

3.2 You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.

3.3 Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available).

3.4 You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance, please consult the online help, or contact the Bravo e-Tendering help desk.


VI.4)Procedures for review

VI.4.1)Review body

Official name: Business and Property Courts of England and Wales — TCC
Postal address: Rolls Building, 7 Rolls Building, Fetter Lane
Town: London
Postal code: EC4A 1NL
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.


VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: