British Library Website Design Tender

London: world wide web (www) site design services

SMC7785 web redevelopment project 3 (WRP 3). 

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The British Library
96 Euston Road
For the attention of: Tony Cole
NW1 2DB London
UNITED KINGDOM
Telephone: +44 1937546631
E-mail: tony.cole@bl.uk

Internet address(es):

General address of the contracting authority: https://bl.bravosolution.co.uk

Address of the buyer profile: https://bl.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

 

I.2)Type of the contracting authority

Body governed by public law

 

I.3)Main activity

Other: Library and Information Services

 

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

 

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

SMC7785 web redevelopment project 3 (WRP 3).

 

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UK

 

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

 

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The British Library is embarking on a 3-5 year project to build a new online platform to replace its existing website. The aim is to create an experience that matches the Library’s impressive physical presence in London and expands its reach to a broader UK and worldwide audience.
The Web Redevelopment Project (WRP) will create a completely new website that will be much more coherent yet provide clear, targeted offers for researchers, learners, and the public. It will engage users by providing a virtual venue for debate, collaboration, and the creation of new knowledge. The new website will also drive operational efficiencies by rationalising the British Library’s web infrastructure and provide a firm basis for meeting usage, revenue, and other KPI targets.
The project will proceed in four phases, as follows:
2011-12 Year 0: user experience, full technical evaluation
2012-13 Year 1: phase 1 work on public/learner and researcher offers, review of search
2013-14 Year 2: phase 2 development of public/learner and researcher offers
2014-15 Year 3: project completion: details to be confirmed during Years 1-2
Initial high level work in 2010 has been followed by detailed scoping activity in 2011. Together, these initiatives have helped to define what the Library will be delivering through the Web Redevelopment Project and to establish the road map for building it.
The Library is now seeking external support for the two key initiatives outlined below.
LOT 1. DEVELOPING A USER-FOCUSED BRITISH LIBRARY GLOBAL EXPERIENCE LANGUAGE.
The supplier selected for this project will create a global experience language for the Library. This will comprise a comprehensive information architecture along with associated interface, interaction, graphic design, and brand standards. The work also includes setting up a customer panel, recruiting the members, and testing iterations with users. Roll-out of the global experience language will be a separate project. However the ultimate aim is to bring an unprecedented unity of look and feel to the Library’s web eco-system and to establish the site as an inspiring destination for content and the creation of new knowledge.
LOT 2. CONDUCTING A DETAILED WEB TECHNICAL ARCHITECTURE REVIEW.
This supplier selected for this project will define the technical architecture of the Library’s web estate for the period to 2020, establish and understand the relationship of key elements (content management, customer management, search, digital item presentation, document supply, ecommerce, community tools, interface and development standards, etc), and define the web technical standards that will be required. A particular focus of activity will be auditing the Library’s content management, requirements, mapping these against available solutions, and comparing costs. The work will also include investigating interdependencies with other Library digital programmes and identifying opportunities for simplification, consolidation, and efficiencies.
The Library envisages that delivery of the majority of the requirements for Lots 1 and 2 will be completed by the successful tenderer(s) prior to the 31.3.2012.
These projects require suppliers with a strong record of developing comprehensive user experience and/or technical solutions for complex, content rich websites.
The successful tenderer(s) should be able to deploy a sizeable team led by senior personnel that demonstrates an appropriate skill set, a proven track record of service delivery and offers excellent value for money. Suppliers selected for Invitation to Tender (ITT) at the conclusion of this prequalification exercise will have the opportunity to tender for one or both of the Lots described above.

 

II.1.6)Common procurement vocabulary (CPV)

72413000

 

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

 

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

 

II.1.9)Information about variants

Variants will be accepted: yes

 

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

LOT 1. DEVELOPING A USER-FOCUSED BRITISH LIBRARY GLOBAL EXPERIENCE LANGUAGE.
The supplier selected for this project will create a global experience language for the Library. This will comprise a comprehensive information architecture along with associated interface, interaction, graphic design, and brand standards. The work also includes setting up a customer panel, recruiting the members, and testing iterations with users. Roll-out of the global experience language will be a separate project. However the ultimate aim is to bring an unprecedented unity of look and feel to the Library’s web eco-system and to establish the site as an inspiring destination for content and the creation of new knowledge.
LOT 2. CONDUCTING A DETAILED WEB TECHNICAL ARCHITECTURE REVIEW.
This supplier selected for this project will define the technical architecture of the Library’s web estate for the period to 2020, establish and understand the relationship of key elements (content management, customer management, search, digital item presentation, document supply, ecommerce, community tools, interface and development standards, etc), and define the web technical standards that will be required. A particular focus of activity will be auditing the Library’s content management, requirements, mapping these against available solutions, and comparing costs. The work will also include investigating interdependencies with other Library digital programmes and identifying opportunities for simplification, consolidation, and efficiencies.
The Library envisages that delivery of the majority of the requirements for Lots 1 and 2 will be completed by the successful tenderer(s) prior to the 31.3.2012.
These projects require suppliers with a strong record of developing comprehensive user experience and/or technical solutions for complex, content rich websites.
The successful tenderer(s) should be able to deploy a sizeable team led by senior personnel that demonstrates an appropriate skill set, a proven track record of service delivery and offers excellent value for money. Suppliers selected for Invitation to Tender (ITT) at the conclusion of this prequalification exercise will have the opportunity to tender for one or both of the Lots described above.

 

II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: LOT 1. DEVELOPING A USER-FOCUSED BRITISH LIBRARY GLOBAL EXPERIENCE LANGUAGE

1)Short description

The supplier selected for this project will create a global experience language for the Library. This will comprise a comprehensive information architecture along with associated interface, interaction, graphic design, and brand standards. The work also includes setting up a customer panel, recruiting the members, and testing iterations with users. Roll-out of the global experience language will be a separate project. However the ultimate aim is to bring an unprecedented unity of look and feel to the Library’s web eco-system and to establish the site as an inspiring destination for content and the creation of new knowledge.

 

2)Common procurement vocabulary (CPV)

72413000

 

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise.

 

Lot No: 2 Lot title: LOT 2. CONDUCTING A DETAILED WEB TECHNICAL ARCHITECTURE REVIEW

1)Short description

This supplier selected for this project will define the technical architecture of the Library’s web estate for the period to 2020, establish and understand the relationship of key elements (content management, customer management, search, digital item presentation, document supply, ecommerce, community tools, interface and development standards, etc), and define the web technical standards that will be required. A particular focus of activity will be auditing the Library’s content management, requirements, mapping these against available solutions, and comparing costs. The work will also include investigating interdependencies with other Library digital programmes and identifying opportunities for simplification, consolidation, and efficiencies.

 

2)Common procurement vocabulary (CPV)

72413000

 

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise.

 

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Where applicable, these requirements will be detailed in the ITT documents.

 

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Where applicable, these requirements will be detailed in the ITT documents.

 

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form required but each supplier will be required to become jointly and severally responsible for the contract before acceptance.

 

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

 

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://bl.bravosolution.co.ukand click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure).2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

 

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: These requirements are detailed in the PQQ document.
Minimum level(s) of standards possibly required: These requirements are detailed in the PQQ document.

 

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
These requirements are detailed in the PQQ document.
Minimum level(s) of standards possibly required:
These requirements are detailed in the PQQ document.

 

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

 

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Accelerated restricted

 

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 7
Objective criteria for choosing the limited number of candidates: These requirements are detailed in Appendix A of the PQQ Document.

 

IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

 

IV.2.2)Information about electronic auction

An electronic auction will be used: no

 

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

SMC7785 WEB REDEVELOPMENT PROJECT 3 (WRP 3)

 

IV.3.2)Previous publication(s) concerning the same contract

no

 

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 14.12.2011 – 12:00
Payable documents: no

 

IV.3.4)Time limit for receipt of tenders or requests to participate

14.12.2011 – 12:00

 

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

16.1.2012

 

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

 

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

 

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

 

VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: This authority will incorporate a minimum 10 calendar day standstill period at the point of information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have two working days from notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before expiry of the standstill period. Such additional information should be requested via this e-Tendering system. If an appeal regarding the award of a contract has not been resolved the Public Contracts Regulations 2006 (SI 2006 No 5) and the EU Remedies Directive 2007/66/EC (effective from 20.12.2009) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the court may apply remedies applicable under the EU Remedies Directive 2007/66/EC.

 

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:29.11.2011