Business Growth Consultancy Services Framework Glasgow

Business Growth Consultancy Services Framework Glasgow

Glasgow City Council requires a Framework of consultants to deliver consultancy services in the area of Business Growth to SMEs across the city. 10 Lots.

United Kingdom-Glasgow: Business and management consultancy services

2019/S 112-275099

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Glasgow City Council
Chief Executives Department, City Chambers
Glasgow
G2 1DU
United Kingdom
Contact person: Euan Granger
Telephone: +44 1412878786
E-mail: euan.granger@glasgow.gov.uk
Fax: +44 1412879399
NUTS code: UKM82

Internet address(es):Main address: www.glasgow.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00196

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Business Growth Consultancy Services Framework

Reference number: GCC004830CPU

II.1.2)Main CPV code

79410000

II.1.3)Type of contract

Services

II.1.4)Short description:

Glasgow City Council requires a framework of consultants to deliver consultancy services in the area of Business Growth to SMEs across the city, to help deliver a sustainable growth agenda and improve the business start-up and survival rates in the city.

These services will be delivered under an unranked, multi-Lot framework, through a mix of 1-2-1 and group consultancy sessions on 10 topics detailed in this document.

II.1.5)Estimated total value

Value excluding VAT: 1 900 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Business Structuring

Lot No: 1

II.2.2)Additional CPV code(s)

66519310
71317210
72221000
72224000
79400000
79341100
79413000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The business structuring lot will provide support to help determine the assignment and coordination of roles, power and responsibilities within a business. It also defines how information flows between the different levels of management. Introducing a formal organisational structure can help put your business in a better position to achieve its objectives.

Services for this lot should include, but not be limited to, the following:

— board development,

— company structuring,

— franchising,

— business succession,

— company governance,

— ethical management.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Business Growth

Lot No: 2

II.2.2)Additional CPV code(s)

72221000
72224000
79411000
79411100
79400000
79410000
79418000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The Business Growth lot will provide support to identify areas of improvement processes which help with improving some measure of an enterprise’s success.

Business growth can be achieved either by boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs. Business growth is a function of the business lifecycle and can be influenced by industry growth trends.

Services for this lot should include, but not be limited to, the following:

— strategic planning,

— sales and marketing,

— change management,

— pitching and procurement,

— procurement,

— operations management,

— turnaround,

— mergers and acquisitions.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Leadership, Skills and Resource

Lot No: 3

II.2.2)Additional CPV code(s)

79414000
79411100
79411000
79410000
79400000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The leadership, skills and resource lot will provide support to involve reviewing existing leadership development processes and preparing a report on their future suitability and/or making recommendations for future actions. It will also provide a range of support across leadership and management as well as capacity building and comprehensive HR support.

Services for this lot should include, but not be limited to, the following:

— organisational development and succession planning,

— leadership and management,

— capacity building and HR support

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Business Financial Management

Lot No: 4

II.2.2)Additional CPV code(s)

66170000
66171000
79412000
79411100
79411000
79410000
79400000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The business financial management lot will allow support to be provided across a range of areas which will help with the efficient and effective management of money/funds in such a manner as to accomplish the objectives of the organisation. Strategic financial management not only manages a company’s finances but allows them to be managed with the intention to succeed.

Services for this lot should include, but not be limited to, the following:

— financial management,

— financial readiness,

— preparing for investment,

— alternative finance,

— company valuation,

— taxation.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Design Thinking

Lot No: 5

II.2.2)Additional CPV code(s)

79400000
79410000
79411000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The design thinking lot will integrate design thinking principles into a range of organisations across different industry sectors.

Promoting the use of design principles and educating SMEs on the benefits directly linked to innovation, sustainability and resilience, this lot will see an increase in available support that creates design-led companies who can improve effective strategy and product/service development and manage organisational change.

Services for this lot should include, but not be limited to, the following:

— problem solving,

— development,

— testing and validation.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Business Innovation

Lot No: 6

II.2.2)Additional CPV code(s)

79410000
79400000
79411000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The business innovation lot will support the development of organisational processes for introducing new ideas, workflows, methodologies, services and/or products. This should help enable the achievement of goals across the entire organisation, with sights set on accomplishing core business aims and initiatives.

Innovation often begins with idea generation, wherein ideas are narrowed down during facilitated sessions, after which leaders consider the business viability, feasibility and desirability of each idea.

Services for this lot should include, but not be limited to, the following:

— understanding innovation (architectural, radical, incremental and disruptive),

— product (market-driven) innovation,

— service (business model) innovation.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Internationalisation

Lot No: 7

II.2.2)Additional CPV code(s)

79413000
79412000
79411100
79411000
79410000
79400000
72221000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The internationalisation lot will support businesses access overseas markets, offering an opportunity to increase sales to a much wider customer base. Exporting can be profitable for businesses of all sizes and lead to new job opportunities. Scottish businesses trading internationally have high productivity rates and are often more competitive, with research suggesting that SMEs who export perform better financially and grow more than twice as fast as those that do not.

There is already a comprehensive support structure nationally through SDI for exporting support, therefore this lot aims to fill the gaps in expertise or support businesses unable to leverage other public sector support.

Services for this lot should include, but not be limited to, the following:

— support for exporting,

— market analysis and development,

— structuring for internationalisation.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Digital Development and Innovation

Lot No: 8

II.2.2)Additional CPV code(s)

79411100
79411000
79410000
79400000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The digital lot will provide support to businesses to use technology to benefit to its internal and external operations. The types of digital support will be varied but will allow businesses to use technology solutions to help their business to the next level.

Services for this lot should include, but not be limited to, the following:

— social media,

— ecommerce support,

— data analytics,

— mobile or internet technologies,

— customisation of software or app development,

— cloud computing,

— digital strategy.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Business Resilience

Lot No: 9

II.2.2)Additional CPV code(s)

79412000
79411100
79411000
79410000
79400000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The resilience lot will provide support that enables organisations to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets and overall brand equity. Business resilience goes a step beyond disaster recovery by offering post-disaster strategies to avoid costly downtime, shore up vulnerabilities and maintain business operations in the face of additional, unexpected breaches.

Services for this lot should include, but not be limited to, the following:

— business resilience,

— business continuity,

— risk management,

— business sustainability.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Business Acceleration

Lot No: 10

II.2.2)Additional CPV code(s)

79412000
79411100
79411000
79410000
79400000

II.2.3)Place of performance

NUTS code: UKM82

II.2.4)Description of the procurement:

The business accelerator lot will provide support in a different, more targeted and innovative way for companies at various stages of growth. They will combine traditional teaching methodologies with guidance and mentorship.

Evidence suggests that SMEs and entrepreneurs who engage with business accelerators benefit from the opportunity presented, leading to greater collaboration with other entrepreneurs and businesses that can yield benefits that allow the business to grow at an accelerated rate.

All Accelerator programmes under this lot must be delivered over a maximum 6 month period. Each programme will accommodate between 10 – 15 participants. The duration and frequency of the programme is down to the supplier, but should be a minimum of 8 days face-to-face.

There are four distinct acceleration areas that this framework seeks to develop:

— high growth acceleration,

— pre-start/early stage acceleration,

— social enterprise growth acceleration,

— creative industries acceleration.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Service methodology / Weighting: 25
Quality criterion – Name: Commitment to the city and ethics / Weighting: 25
Quality criterion – Name: Knowledge of SMEs / Weighting: 20
Quality criterion – Name: Knowledge of inclusive growth / Weighting: 15
Quality criterion – Name: Understanding social enterprises / Weighting: 10
Quality criterion – Name: Fair work practices / Weighting: 5
Price – Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

European Regional Development Fund

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As part of the technical submission, bidders are required to provide detail of all relevant industry standards, accreditation, affiliations or memberships that they may hold.

Examples of relevant qualifications may include the following. Please note, this list is not exhaustive and organisations may choose to include others not listed here.

— Small Business Charter,

— Federation of Small Businesses (FSB),

— Entrepreneurial Scotland,

— Academic Qualifications including MBAs and PhDs.

Submission of this information will not be used as part of the evaluation process, though it is a mandatory requirement for bid submission.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

There is a minimum financial requirement that affects trading performance and balance sheet strength. Financial requirements should be calculated on latest filed full accounts with Company House.

Applicants who do not comply with the financial requirements, but are part of a Group, can provide a parent guarantee if the parent company satisfies the financial requirements stipulated above.

The successful supplier will be required to provide the last 3 years of fully audited accounts at company House, in order to provide documentary evidence that the financial requirements have been met which shall be requested via a request for documentation PCS-T.

The Council reserves the right at its own discretion to seek such other information from the Applicant in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Applicant’s economic and financial standing.

Any bidder that fails to achieve or exceed the criteria as stated above will be excluded at this stage.

Applicants who are subsequently appointed to the Contract shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to economic and financial standing. The Council notes Regulation 60(9) and 60(11) of the Public Contracts (Scotland) Regulations 2015 and reserves the right to refuse to award a contract following a mini-competition should the applicant no longer meet the requirements set out in this ESPD.

Minimum level(s) of standards possibly required:

In order to pass the Financial check section of the contract, it is mandatory for companies to attain the undernoted:

Trading performance ratio:

— an overall positive outcome on pre-tax profit to turnover over a 3 year period,

— exceptional items occurring in the normal course of business can be excluded from the calculation,

— balance sheet strength,

— net worth of the organisation must be positive,

— intangibles can be included for purposes of the total assets figure,

— the above would be expressed in the ratio total assets/total liabilities,

— applicants who have been trading for less than the 3 years noted above must provide evidence that they are complying with the above minimum financial requirements for the period in which they have been trading.

III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 70
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 033-074308

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 26/07/2019
Local time: 09:30
Place:

City of Glasgow

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 13371. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

The specific community benefits menu items detailed below are stipulated as a particular requirement for inclusion within a contract.

Bidders must confirm that they will meet these obligations in full and these will form part of the contractual terms.

SCD03 – business mentoring for a social enterprise, third sector organisation or supported business.

Community benefits for the framework will be delivered under the above outcome and based on the delivery of consultancy services (as specified in the ITT document) to social enterprises and third sector organisations who have not or would not qualify for the award of a business voucher.

The consultancy services to be delivered as community benefits will be the same as are delivered by the suppliers under the framework lots. The Council would expect that the same people who deliver the services on the framework would be ones to deliver the services under Community benefits.

Community benefits delivery will be mandatory under the Framework Agreement, but will be subject to the breaching of a threshold of number of days of work awarded to a supplier across all framework lots they are appointed to.

This threshold will be 10 days.

Beyond the threshold, for each day of work awarded to a supplier, they will be required to deliver 0,25 days of services (approximately 2 hours) to an agreed organisation.

For example, for 20 days of work awarded under the framework, there would be a total of 2.5 days of services to be delivered as community benefits.

The Council’s Development and Regeneration Services (DRS) Department will assist suppliers in engaging with strategic leads to connect them with social enterprises, SMEs, etc. for community benefits delivery.

Bidders should note that if they are currently offering these services to similar organisations within the Glasgow city boundary as part of their business operations or under another contract with Glasgow City Council, and it is in line with the definition of the community benefits outcome, then this can be counted towards the total number of days/hours required for the framework.

(SC Ref:585322)

VI.4)Procedures for review

VI.4.1)Review body

Glasgow City Council
Chief Executives Department, City Chambers
Glasgow
G2 1DU
United Kingdom
Telephone: +44 1412876403
E-mail: euan.granger@glasgow.gov.uk
Fax: +44 1412878786Internet address: www.glasgow.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

11/06/2019