Business Process Analysis Contract

Business Process Analysis Contract

Analysis of GMC Application Process. All GMC Offices. Reference number: GMC085

Deadline date:07/09/2012

This deadline is for… Notice deadline.

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom All GMC Offices

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: General Medical Council

Original source URL


Description of the contract

We register some 13,000 doctors a year in a variety of ways required by the Medical Act. Application processing times vary from a number of days to a number of months depending on application type and applicant responsiveness. We handle well over 250,000 calls and emails a year whilst processing these applications or answering questions associated with them and other registration matters. The focus of this work would be on improving efficiency and the customer experience as measured by both increasing the number of applications which are processed successfully without GMC staff assistance to the applicant and by an increase in applicant’s satisfaction levels. Our aim is to step up to the next level in terms of customer service in this area of registration operations.

(MT Ref:91512)

Classification of the contract

72221000 Business analysis consultancy services


Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 17/09/2012 – 18/03/2013


Who to contact

Contact name Chris Park

Organisation name General Medical Council

Address 3 Hardman Street, Procurement, Manchester, GB, M3 3AW

Telephone +44 1619236360

Extension number:

Fax +44 8453570025

Web address


How to apply

For further information please review the full notice details at