Business Process Outsourcing – Data Entry Services
(1) Experienced in processes required to carry out back office administration on large volume customer accounts in a UK utilities/regulated environment.
United Kingdom-Coventry: Data entry services
2014/S 188-332763
Contract notice – utilities
Services
Directive 2004/17/EC
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Severn Trent Water Limited
Severn Trent Centre, 2 St John’s Street
For the attention of: Adrean Chavira
CV1 2LZ Coventry
UNITED KINGDOM
Telephone: +44 7834419627
E-mail: adrean.chavira@severntrent.co.uk
Internet address(es):
General address of the contracting entity: https://severntrent.bravosolution.co.uk. Please refer to section III.2.1 for further details.
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Main activity
I.3)Contract award on behalf of other contracting entities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Including but not limited to various locations within the Severn Trent area. This area stretches from the Humber Estuary to the Bristol Channel and from Mid Wales to the East Midlands.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Estimated total value of purchases for the entire duration of the framework agreement
Frequency and value of the contracts to be awarded: Two (2) years with two one (1) year extension options.
II.1.5)Short description of the contract or purchase(s):
Key requirements are:
(1) Experienced in processes required to carry out back office administration on large volume customer accounts in a UK utilities/regulated environment.
(2) Capacity to provide a service requiring c. 140 FTE processing operatives.
(3) Experience of business process re-engineering to enable reduced outsourcing demand.
II.1.6)Common procurement vocabulary (CPV)
72312000, 79342300, 79571000, 72316000, 72312000, 79342320
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Information about lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
1 the performance of Customer Services back office processes.
2 credit management back office processes.
3 post processing.
4 customer account management.
5 payment processing.
6 arrears management.
7 data collection.
8 customer correspondence.
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.4)Other particular conditions:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Applicants may be required to complete a Pre-Qualification Questionnaire (PQQ) — access to this document will be available from the Severn Trent Water eSourcing portal (refer to section 1.1 for contact details). The Contracting Authority will evaluate all responses to the PQQ document including the eligibility of applicants in line with Regulation 26 of the Utilities Contracts Regulations 2006. Please ensure you are registered on the STW eSourcing portal and contact Adrean. Chavira via email atadrean.chavira@severntrent.co.uk to state your intention to participate to ensure you are sent a pre-qualification questionnaire. The PQQ will be issued in the week commencing October 13th. Please do not make enquiries before this date due to team availability.
III.2.2)Economic and financial ability
III.2.3)Technical capacity
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
Additional information about electronic auction: We reserve the right to use an electronic auction facility via our Bravo Tool.
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.5)Date of dispatch of this notice: