Call Centre Services Call-Off Contract
For inbound telephony, complaint and enquiry handling services.
Contract summary
Industry
- Call centre – 79512000
Location of contract
North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales
Value of contract
£1 – £146k
Published date
12 September 2018
Closing date
02 October 2018
Contract start date
01 November 2018
Contract end date
31 October 2022
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods.
About the buyer
Address
1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England
Other information
Attachments
Link to eSourcing Portal
https://public.bravosolution.co.uk/consumer-council-water
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.