Call Centre Services Call-Off Contract

Call Centre Services Call-Off Contract

For inbound telephony, complaint and enquiry handling services.

Contract summary


  • Call centre – 79512000

Location of contract

North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 – £146k

Published date

12 September 2018

Closing date

02 October 2018

Contract start date

01 November 2018

Contract end date

31 October 2022

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods.


About the buyer


1st Floor, Victoria Square House, 1 Victoria Square
B2 4AJ



Other information


Link to eSourcing Portal

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.