Call Centre Tender

1112/Dec/001/SCSWIS Supply of Call Centre Technology.

CONTRACT NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Social Care and Social Work Improvement Scotland
Postal Address: Finance, Compass House, 11 Riverside Drive,
Town: Dundee	Postal Code: DD1 4NY	Country: UK
For the attention of: Procurement	Telephone: +44 1382207100
E-Mail:	Fax:
Internet Address (URL): http://www.scswis.com

1.2 Address from which documentation may be obtained

Official Name: Social Care and Social Work Improvement Scotland
Postal Address: Finance, Compass House, 11 Riverside Drive,
Town: Dundee	Postal Code: DD1 4NY	Country: UK
For the attention of: Procurement Team	Telephone: +44 1382207100
E-Mail:	Fax:
Internet Address (URL): http://www.scswis.com

1.3 Completed documents must be returned to:

Official Name: Social Care and Social Work Improvement Scotland
Postal Address: Finance, Compass House, 11 Riverside Drive,
Town: Dundee	Postal Code: DD1 4NY	Country: UK
For the attention of: Procurement Team	Telephone: +44 1382207100
E-Mail:	Fax:
Internet Address (URL): http://www.scswis.com

2 Contract Details

2.1 Title

1112/Dec/001/SCSWIS Supply of Call Centre Technology

2.2 Description of the goods or services required

Supply call centre technology software licences and peripherals

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=219158.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219158.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	271600		Software

b) Delivery Location/Area

	Code		Location
	100		All Scotland

2.4 Total quantity or scope of tender

Between £50K and £60K

3 Conditions for Participation

3.1 Minimum standards and qualification required

None

4 Administrative Information

4.1 Type of Procedure

Single stage – Any candidate may submit a tender.

4.2 Reference number attributed to the notice by the contracting authority

1112/Dec/001/SCSWIS

4.3 Time Limits

a) Time-limit for receipt of completed tenders
22-02-2012 Time 19:00

b) Time-limit for obtaining documentation 16-02-2012

c) Estimated award date 02-04-2012

4.5 Language or languages in which tenders or requests to participate can be drawn up

4.6 Tender Submission Postbox

The awarding authority has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219158

5 Other Information

5.1 Additional Information

Tenderers may submit enquiries, regarding clarifications or an interpretation of any aspect of this ITT using the facilities on the “Public Contracts Scotland” portal, from where responses will be distributed to all parties who have noted an interest in the ITT.

This will ensure that all potential suppliers are treated equally.

Tenderers who attempt to circumvent this formal communication process may be eliminated from participation in the tender.

(SC Ref:219158)

5.2 Additional Documentation

The following additional documents relating to this notice are available from the site:

ITT for Call Centre Technology 2012