Care and Support in the Home Services – Kent

Care and Support in the Home Services – Kent

The council is embarking on a journey to transform social care in Kent.

United Kingdom-Maidstone: Social work and related services

2018/S 182-412169

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Kent County Council
Sessions House
ME14 1XX
United Kingdom
Contact person: Mr Jack Moss
NUTS code: UKI
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

Other activity: Social Care

Section II: Object

II.1)Scope of the procurement


Care and Support in the Home Services

Reference number: DN365332

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Council is embarking on a journey to transform social care in Kent. Within the context of this Service, it is imperative that individuals are at the heart of the care and support they receive. This will support the Council’s strategic objective ‘to help people to improve or maintain their well-being and to live as independently as possible’. The Council has an ambition to deliver the Service through a sustainable market that has the capability and capacity to deliver a quality and accessible Service countywide, in both urban and rural locations.

II.1.5)Estimated total value

Value excluding VAT: 1 200 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

The contract will be divided into geographical Lots as per Appendix D in the ITT pack.



The contract will be divided into geographical Lots as per Appendix D in the ITT pack.

Lot No: n/a

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKI
NUTS code: UKJ

II.2.4)Description of the procurement:

By working in new and innovative ways with our partners in the NHS and organisations in the care sector we will:

— focus on prevention and targeted interventions,

— ensure that services respond rapidly and are more effective,

— support carers and empower individuals to do more for themselves.

A number of Services that the Council presently commissions to support adults with assessed support needs in their own homes undertake similar tasks. There is, therefore, an opportunity to improve consistency of delivery and potentially bring Services together under one contractual arrangement, with the aim to reduce silos, avoid duplication and improve outcomes.

The new Contract will replace a number of existing Services and bring the delivery of these multiple Services together under one Contract to form an ‘umbrella’ of care and support. This care and support aims, wherever possible, to support a person to achieve the outcomes that are important to them, in line with the Care Act 2014 and the vision set out by the Council in its ‘Your life, your well-being’ Strategy.

The scope of this Contract (which constitutes Phase 1) includes:

— Home Care Services (formerly known as Domiciliary Care Services),

— Supporting Independence Services (SIS) – Community Based (Standard and Complex).

The Services in scope for Phase 2, for which the Council will specify and determine commencement dates throughout the Contract Term, are:

— Extra Care Support Services,

— Discharge to Assess Services with the progress toward ‘Home First’.

The Contracting of Phase 2 services will not be limited to those providers who are Contracted within Phase 1. However, Providers will be required to evidence a capacity of meeting the Council’s requirements.

Other Services including current Council in-house provision may be in scope for future phases of this contract.

Aligning Services under one Contractual arrangement will also develop a clearer pathway, with less handoffs between Services. From a Provider perspective this will allow for greater flexibility and control to manage fluctuations in demand to meet the eligible assessed needs of individuals.

For the purpose of this tender, the geographical area covered by Kent County Council has been divided into Cluster Groups, each of which will constitute a Lot. It is the Council’s intention to offer the Care and Support in the Home Service Contracts based on Lots. There is a full explanation and breakdown of Lots in the Invitation to Tender pack.

A responsive, outcome focused Care and Support in the Home Service will be vital to the delivery of transformed Services to our residents. Care and Support in the Home is the timely care and support provided by professional carers to individuals in their own home to support their independence in managing activities of daily living.

Care and Support in the Home Services will support people to take greater control of their lives by providing them with the skills to maintain a good quality of life, and helping them to retain and develop skills to maintain independent, fulfilling lives for as long as possible. Care and Support in the Home Services will put the person (and their primary carer/family) at the centre of decisions about how they are supported and cared for. Services should be provided in such a way that the person feels involved, secure and confident in the care and support delivered to them.

Providers should be aware that the Council is not proposing mass mobilisation of people from existing Providers to any new Service Providers who may be awarded a Contract. Instead, people will be mobilised on an individual basis where appropriate and agreed with the person and relevant Providers. New Providers to the Contract will grow their presence over a transition period as they receive new referrals into the Service.

The Council are inviting CQC registered Care and Support in the Home Providers to tender for Services by way of this Invitation to Tender (ITT) documentation.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 08/04/2019
This contract is subject to renewal: yes
Description of renewals:

To be decided at a later date.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 18/10/2018
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Kent County Council
Sessions House
ME14 1XX
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: