Care at Home and Housing Support

Care at Home and Housing Support

Framework Agreement for the Provision of Care at Home and Housing Support services across the Renfrewshire Council Area.

UK-Paisley: Health and social work services

2013/S 091-155252

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Renfrewshire Council
Renfrewshire House, Cotton Street
Contact point(s): Corporate Procurement Unit
For the attention of: John Woods
PA1 1JB Paisley
Telephone: +44 1416187036

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: Renfrewshire Council
Renfrewshire House, Cotton Street
Contact point(s): Corporate Procurment Unit
For the attention of: John Woods
PA1 1JB Paisley
Telephone: +44 1416187036
Internet address:

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Renfrewshire Council
Renfrewshire House, Cotton Street
Contact point(s): Corporate Procurment Unit
For the attention of: John Woods
PA1 1JB Paisley
Telephone: +44 1416187036
Internet address:

Tenders or requests to participate must be sent to: Renfrewshire Council
Renfrewshire House, Cotton Street
Contact point(s): Corporate Procurement Unit
For the attention of: John Woods
PA1 1JB Paisley
Telephone: +44 1416187036
Internet address:

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Care at Home and Housing Support
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Renfrewshire Council area
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 8
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 12 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Framework Agreement for the Provision of Care at Home and Housing Support services across the Renfrewshire Council Area. This floating support shall be provided, almost entirely, for older people in their own homes but may be provided, by exception, to other vulnerable adults. The Service shall be provided according to assessed need for personal care and support and may include an element of housing support service.
A Tenderers Briefing Meeting will be held at 09:00hrs on Wednesday 15.5.2013 in The Wynd Centre, 6 School Wynd, Paisley PA1 2DB. The aim of the meeting is to explain the requirement in more detail and to answer any questions from Tenderers.
Any decision for acceptance on to the Framework Agreement will be based upon the most economically advantageous offers received. The evaluation of tenders received shall be in two stages as follows :
i. Stage 1 : Qualification Envelope Responses
The responses received to the questions in the Qualification Envelope will be assessed for completeness, compliance with tender instructions, compliance with mandatory criteria and against a standard of acceptability to the Council.
Responses to Questions will be marked as PASS or FAIL for the following :
Confirmation of Understanding of the System Guidance and ITT Tenderer – Agreement
Confirmation of Understanding of Instructions
Bidders Details
Conflict of Interest
Criminal Convictions and Business Probity
Information Regarding Economic /Financial Standing
Technical or Professional Capability
Membership of Trade or Professional Body
Experience to Date
Liquidated /Ascertained Damages
Health and Safety
Quality Management
Environmental Management
Equal Opportunities
Business Continuity and Disaster Recovery
No Collusion Certificate
Tender Declaration
Tender Compliance Certificate
If the reponses to any of the above questions are assessed as FAIL then the tender will not be taken forward for Stage 2 assessment of the responses to the Technical and Commercial Envelope responses.
ii. Stage 2: Technical and Commercial Responses
2. Only those tenders which have passed the Stage 1 assessment will be taken forward for Stage 2 evaluation.
3. The Stage 2 evaluation will be split as follows :
70 % – Technical
30 % – Commercial
4. The Technical (70 % of total score) evaluation will be scored using the weightings detailed below and assessed against the tenderers responses to the questions and exercises detailed in the Technical Envelope.
Question 1 Proposals for Delivering the Service
Weighting 30
Question 2 Mission Statement
Weighting 5
Question 3 Management Organisation and Staffing Details Weighting 15
Question 4 Staff Code of Conduct and Internal Processes/Policies Weighting 15
Question 5 Mock ‘Outcome Focussed’ Personal Plan
Weighting 25
Question 6 Service Delivery Improvements Weighting 4
Question 7 Meeting to Present and Discuss Tender Proposals Weighting 4
Question 8 Community Benefits
Weighting 2
5. The response to each Question in the Technical Envelope will be given a score of between 0 and 100 % depending on the completeness and quality of each response utilising the scoring guidance below.
Between 0 % -24 % Unacceptable – no response or inadequate response.Fails to demonstrate an ability to meet the requirement.
Between 25 % – 49 % Poor – response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.
Between 50 % – 74 % Acceptable – response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas
Between 75 % – 99 % Good – response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled.
100 % Excellent – Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full.
The % score awarded for the response to each question will then be multiplied by the relevant weighting as detailed above to give the final weighted score for each question.
6. The Commercial (30 % of total score) evaluation will be as follows :
The hourly and attendance rates tendered will be multiplied by the relevant weighting factors (Daytime 85, Night Time 5, Sleepover 5 and Wakened Night 5), and the totals of these calculations, the calculated rates, compared with the totals for the other tenders received. The tender offering the lowest ‘calculated rate’ will be awarded a score of 30 % and the other tenders awarded scores calculated by a pro rata of the relevant ‘calculated rate’ against the lowest priced ‘calculated rate’.
7. The Technical and Commercial Scores achieved will be added to determine the final score for each tender.
NOTE: The authority is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.
To access PCS-Tender, record your interest in this notice and access the tender documentation please visit and search for project Code 285 within the appropriate area.

If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT: 12 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All prices in the tender must be in Sterling (GBP). Payments will be made to the appointed contractor in Sterling (GBP), all as detailed within the documentation
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

None preferred, however for entering into and performing the Framework Agreement, Tenderers will require to form a legal entity recognised by Scots Law. There is no preferred form of economic operator but each individual in any group is to be jointly and severally liable for the Framework Agreement. In the event of an associated group of companies being successful, the Council will require each company to be jointly and severally liable for the satisfactory performance of the Framework Agreement. This assurance will be required in writing before any Framework Agreement can be awarded to such a group.
Tenderers will be required to confirm that none of the factors listed in Article 47 of Directive 2004/18/EC and Regulation 23 of teh Public Contract (Scotland) Regulations 2012 (as amended) are applicable to their organisation.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

RC1206_285 (ITT_1464)
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

18.6.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 18.6.2013 – 12:00

Renfrewshire House, Cotton Street, Paisley.

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

Please note the tender documentation is not held in this website.
We will be conducting this tender via the Scottish Government national eSourcing tool. Therefore, please register your interest via the Public Contracts Scotland – Tenders portal:

You will not be able to register interest or request documents via any other route.
Tenderers should note that following issue of the tender document, all questions relating to the tender should be directed through the above mentioned eTender system bulletin board.
Any contract awarded as a result of the tender will be subject to Scots Law and the exclusive jurisdiction of the Scottish Courts.
(SC Ref:264073)

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:8.5.2013