Care Quality Commission Market Research Tender

Care Quality Commission Market Research Tender

Lot 1: Direct supply of share your experience webforms; Lot 2: Indirect supply of share your experience via promotion of CQC to the public.

United Kingdom-London: Market research services

2019/S 201-488820

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Care Quality Commission
Buckingham Palace Road
London
SW1W 9SZ
United Kingdom
Contact person: Commercial and contracts team
Telephone: +44 3000616161
E-mail: commercialcontracts@cqc.org.uk
NUTS code: UK
Internet address(es):Main address: http://www.cqc.org.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://cqc-commercial.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://cqc-commercial.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://cqc-commercial.bravosolution.co.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Regulatory body

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Tell Us about Your Care Partnerships

Reference number: CQC AM 179

II.1.2)Main CPV code

79310000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England, CQC is responsible for monitoring and inspecting these services to ensure they are providing care that is safe, effective, caring, responsive to people’s needs and well-led. Listening to and acting on people’s experiences of care is vital to CQC’s work, as it helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings, and results in better information for the public. Since 2012, CQC has established a number of partnerships with national voluntary organisations, known as Tell us about your care partnerships, in order to increase our access to people’s experiences of care via organisations that are already working with and hearing from people on an on-going basis.

Further information on ‘Tell us about your care’ can be found at http://www.cqc.org.uk/public/get-involved/tell-us-about-your-care-partnerships

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

Lot 1: Direct supply of share your experience webforms;

Lot 2: Indirect supply of share your experience via promotion of CQC to the public.

II.2)Description

II.2.1)Title:

150000.00

Lot No: 1

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The direct supply of CQC Share Your Experience webforms on a continuous basis will provide qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. The supplier must already hear from members of the public reporting experiences of care at named health and social care services across England as part of existing business functions. The supply should be existing rather than something that has to be stimulated. Ongoing supply of Share Your Experience webforms completed by the supplier on behalf of a member of the public individual relevant experiences to be identified, summarised and converted into a supply of webforms by trained helpline staff of organisations already delivering a national helpline service to people who use health and care services and their loved ones and carers. Ongoing promotion of the Share Your Experience webform, of CQC, our role and purpose, and our narrative about why CQC needs information about people’s experiences of care to prevent poor care happening to others, to those seeking helpline services. Project management of the partnership within the contractor’s organisation, helpline delivery, helpline supervision, communications and promotion, quality assurance and evaluation.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 125 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

The duration of 1 year with the option to extend for a further 2 years at 12-month intervals (1+1+1).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

150000.0

Lot No: 2

II.2.2)Additional CPV code(s)

79310000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Indirect supply of Share Your Experience webforms via promotion of CQC to the public, the standards of care people have a right to expect, CQC’s role in regulating, monitoring and inspecting services, and encouragement for people to use our inspection reports to inform choice, and to share experiences to improve care for others in the future. Promotion of CQC, our role and purpose, the standards of care people have a right to expect, what ‘Good’ looks like, our inspection reports and encouragement for people to share experiences of care through contractor’s owned channels, earned channels including media. Plans to be agreed with CQC and include clear rationale for suggested approach, and evaluation. Evaluation reports for activity focusing on outputs and outcomes including reach through standardised metrics including but not limited to social media impressions, open rates and click rates, attendees at events.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 125 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

The duration is 1 year with the option to extend for a further 2 years at 12 month intervals (1+1+1).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 156-385222

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/11/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 15/11/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The full specification of the requirement is set out in the ITT tender document available at CQC e-Sourcing Portal:

Bravosolution.co.uk

https://cqc-commercial.bravosolution.co.uk

Note: if you are already registered on CQC e-tendering portal please go straight to step 2 below.

If unregistered please follow the instructions below to register

Step 1. How to express interest:

— register your company on the eSourcing portal (this is only required once):

— browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_360,

— accept the terms and conditions and click ‘continue’,

— enter your correct business and user details,

— note the username you chose and click ‘Save’ when complete,

— you will shortly receive an email with your unique password (please keep this secure).

Step 2. Accessing the ITT:

— login to the portal with the username/password,

— click the ‘ITTs Open To All Suppliers’ link (this area in Bravo contains CQC’s invitation to tender opportunities (ITT’s) open to any registered supplier),

— click on the relevant ‘ITT’ to access the content,

— click the ‘Express Interest’ button at the top of the page,

— this will move the ‘ITT’ into your ‘My ITTs’ page (This is a secure area reserved for your projects only),

— you can now access any attachments by clicking ‘Buyer Attachments’ in the ‘ITT’ Details’ box to respond to the ITT,

— note the deadline for completion and follow the on-screen instructions to complete the ITT,

— you must then submit your reply using the ‘Submit Response’ button at the top of the page.

Note: There may be a mixture of on-line and off-line actions for you to perform. Online help and technical support is available via the Bravo helpdesk by Phone +44 0800 069 8630 or Email help@bravosolution.co.uk. If you require any further assistance please consult the on-line help, or contact the eTendering help-desk

To be considered as a bidder you must complete and submit a tender response by the deadline of 12.00 (12 p.m. Noon) 15.11.2019

Please allow sufficient time to make your tender response submission as late tender response submissions will not be permitted by the system.

VI.4)Procedures for review

VI.4.1)Review body

Care Quality Commision
151 Buckingham Palace Road, Victoria
London
SW1W 9SZ
United Kingdom
E-mail: commercialcontracts@cqc.org.ukInternet address: http://www.cqc.org.uk

VI.4.2)Body responsible for mediation procedures

Care Quality Commision
151 Buckingham Palace Road, Victoria
London
SW1W 9SZ
United Kingdom
E-mail: commercialcontracts@cqc.org.ukInternet address: http://www.cqc.org.uk
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Care Quality Commision
151 Buckingham Palace Road, Victoria
London
SW1W 9SZ
United Kingdom
E-mail: commercialcontracts@cqc.org.ukInternet address: http://www.cqc.org.uk

VI.5)Date of dispatch of this notice:

15/10/2019