ChatBot Software Market Engagement 

ChatBot Software Market Engagement

Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website.

Opportunity Id – DN484515

Title
Market Engagement – ChatBot Software
Categories
72000000-5 – IT services: consulting, software development, Internet and support
Description
Full information including how to submit for this market engagement is available at www.yortender.co.uk reference DN484515. Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer. The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team’s requirements. Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise.
Region(s) of supply
YORKSHIRE AND THE HUMBER
Estimated value
N/A
Keywords
Chatbot

Key dates

Estimated contract dates
Start date
15/07/2020
End date
31/07/2020

Contact details

Buyer
Bradford Metropolitan District Council
Contact
Catherine Mullins
Telephone
01274 438733
Address
Britannia House
Bradford
West Yorkshire
BD1 1HX

Expression of interest window

From 29/06/2020 17:00 to 15/07/2020 12:00