Cisco Hardware Service and Maintenance Contract – Birmingham

Cisco Hardware Service and Maintenance Contract – Birmingham

We are looking for a Cisco support partner to assist us in supporting the existing infrastructure.

Cisco Hardware Service and Maintenance

Contract summary



    • Network infrastructure – 32424000
    • Communications infrastructure – 32571000
    • Hardware – 44316400

Location of contract

B4 7WB

Value of contract


Procurement reference


Published date

8 January 2021

Closing date

22 January 2021

Closing time


Contract start date

1 April 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type


Contract is suitable for SMEs?


Contract is suitable for VCSEs?





Birmingham City Council currently have an existing Cisco Network, consisting of Catalyst and Nexus equipment, providing interconnectivity between its core sites, 3 Datacentres and over 250 remote sites. We are looking for a Cisco support partner to assist us in supporting the existing infrastructure and then to act as a trusted advisor on the future development of the estate.

This contract will be for a period of 1 year, commencing 01/04/2021 until 31/03/2022. This contract will not be automatically renewed on an annual basis, performance of the provider to meet agreed SLA’s and KPI’s will be rigorously monitored throughout the 12-month term.

Service Level required:
o Provide initial response by a qualified engineer within 1 hour of request logged
o Supply of replacement spares within 4 hours, 24×7 including public holidays.
o If spares are not required, the supplier to provide suggested resolution within 4 hours for service impacting requests or 2 working days for non-service impaction requests.
o In the event of any failures that do not meet the SLA, the agreement should specify how Birmingham City Council will be compensated (Supplier to confirm methods of compensation available should SLA’s not be adhered too). This may include rebates, service credits, discounts or other forms recompense)
o Part and/or engineer to site within the specified SLA – Supplier to confirm that all replacement equipment shall be delivered to the contracted location within the specified SLA of a fault requiring hardware replacement being logged, accompanied by a suitably qualified engineer if requested. Supplier to confirm if spares can be delivered with the specifically requested software version, and customer supplied configurations if requested to do so.
The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: or call CPS Helpdesk on 0121 464 8000.

Your completed quotation submission should be returned by noon 22nd January 2021 via the ‘in-tend’ system


More information


Additional text
If you are interested in tendering please click on the following link to access Birmingham City Council’s tender Portal.

Delivery Notes


Is a Recurrent Procurement Type? : No


How to apply


Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Manjit Samrai


10 Woodcock Street
West Midlands
B4 7WB
United Kingdom


0121 303 0349