Coaching and Mentoring Software Tender

Scottish Water are actively looking to increase peer to peer learning and one way we are doing this is through coaching and mentoring.

Coaching and Mentoring Software

Coaching and Mentoring Software

Contract summary



  • Provider services – 72410000
  • Coaching services – 79998000

Location of contract


Value of contract

£100,000 to £500,000

Procurement reference


Published date

9 September 2022

Closing date

10 October 2022

Closing time


Contract start date

1 December 2022

Contract end date

30 November 2030

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Scottish Water is seeking to procure a Saas coaching and mentoring programme which will create a platform to support learning and talent development for Scottish Water leaders and employees. The platform will also support and enable more effective and efficient matching, scheduling and goal setting and with the ability to track and analyse benefits and results.

Scottish Water are actively looking to increase peer to peer learning and one way we are doing this is through coaching and mentoring. We will see an increase on the demand for coaching and mentoring when we put greater emphasis on the importance of this, making it more difficult to manage it manually. Having a system will enable us to grow in this area, sharing skills and expertise across the organisation and enabling colleagues to seek out a mentor or coach without manual intervention from the People Directorate in most cases.

Our Goals

Increase our sense of ‘leadership community’ through leaders supporting leaders

Support new leaders by increasing their confidence to lead change and transformation

Increase the visibility and availability of social learning opportunities

Support career growth and transfer experience though coaching and mentoring

Increase the scale and effectiveness of reverse mentoring

Provide structured coaching and mentoring support to diverse groups of employees

Support employee wellbeing through coaching from our wellbeing champions

Support the retention and development of high potential and specialist employees

Demonstrate the ROI and business results that can be achieved through coaching and mentoring

4 key areas should be targeted to digitally transform the way coaching & mentoring are delivered, address the issues with the current arrangements and achieve the ambition. These areas are:

Digitalisation – move from the current manual process to a digital solution that would support and track coaching/mentoring activity.

Targeted skillsets – move to a managed digital solution to allow specific skillsets and requirements to be matched up to the best placed person within the system. This will enable users to develop in their desired area that will then allow them to progress their career within SW.

Enhanced Support – move to a structured process for coaching and mentoring, guided by the system with the ability to interact socially with others providing a sense of community and keep records of progress.

Insights – move from the ad-hoc manual collection of coaching and mentoring data to a systemised digital process-driven approach which enables evaluation.

Scottish Water intends to award contract to a single supplier. Contract duration is 3 year initial term with 5 x 12 months extension options at Scottish Water’s sole discretion.
Estimated contract value (inclusive of extension options) is £320,000.


More information


Additional text
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

All tenders must be submitted electronically via DELTA eSourcing at :


How to apply


Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Paul McDonald


6 Buchanan Gate
G33 6FB