Command and Control Futures Metropolitan Police
This may include the provision of hosting facilities and procurement of the necessary hardware and related software.
UK-London: IT services: consulting, software development, Internet and support
2012/S 82-134996
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Metropolitan Police
Floor 8 Empress State Building, Lillie Road Earls Court
For the attention of: Mr Ian Archer
SW6 1TR London
UNITED KINGDOM
Telephone: +44 2071611581
E-mail: ian.archer@met.police.uk
I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Public order and safety
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Command and Control Futures – OJEU 2.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Main site or location of works, place of delivery or of performance: London and potentially other locations in the United Kingdom.
NUTS code UK
Main site or location of works, place of delivery or of performance: London and potentially other locations in the United Kingdom.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
This procurement builds upon a previous notice issued 27.9.2011 by this public body (The procurement exercise – Command and Control OJEU 1 covers the package of software products, potentially including various development, configuration, support and other software related services for the solution, reference Ted notice 2011302757).
The object of this procurement is to allow the Metropolitan Police Service (MPS), which is the police force maintained by the Mayors Office for Policing and Crime (MOPC), to fulfill the requirement for an external organisation to integrate and bring into service, and provide technical support services once entered into live service, a new “Command and Control” solution selected as a result of the procurement exercise entitled Command and Control OJEU 1. This may include the provision of hosting facilities and procurement of the necessary hardware and related software.
Such a solution would provide a computerised service for handling incoming calls (emergency, non-emergency and internal), dealing with incidents, supporting the operational handling of events, assigning and deploying resources and providing data interactions with mobile devices. This may also extend to other associated technologies, such as voice and CCTV communications, mobile (in-car) devices, mobile telemetry and call routing (from the public network and the internal network), depending on the suitability of the technology choices, the deployment options and the contract terms.
This second procurement exercise – Command and Control OJEU 2 – will cover systems integration of the chosen software with the operating environment, transition from the existing command and control solution and the ongoing operation and technical support of the overall solution. It may also cover provision of additional functionality not provided through the OJEU 1 procurement, taking on responsibility for the operation of the existing command and control solution through any period of the transition to a new solution and taking on responsibility for managing other, related, third party suppliers.
It is anticipated that this OJEU 2 procurement exercise will result in the establishment of a single supplier contract arrangement solely for use by the MOPC.
The MOPC may purchase additional licences for the chosen OJEU 1 solution not only for its own use but also to support any future activity where it may provide a Command and Control service itself to other UK emergency service organisations, with the possibility that the OJEU 2 services would, potentially, be passed through to other authorities via the MOPC. The chosen supplier in OJEU2 will be expected to provide integration and in service support for the system in relation to these additional user volumes in addition to core MPS volumes.
In order to facilitate the most effective operation of the new system, the Authority may require the chosen OJEU 2 supplier to interface directly with the chosen OJEU 1 supplier either as the Authority’s nominated agent or representative or through the novation or assignment by the Authority of its contract with the chosen OJEU1 supplier. The chosen OJEU 2 supplier may also be required to manage, on the Authority’s behalf, other third parties involved, directly or indirectly, with the design, build, test, integration, transition and support of the Command and Control solution, thereby acting as a Lead Integrator for the overall service.
Subject to dialogue with bidders, it is anticipated that the finalised contract would be for an initial term of 9 years, with the option for the purchaser to extend on up to two occasions for further periods of 4 years each i.e. a total maximum duration of 17 years from system go live date. The potential estimated value of the contract is up to 200 000 000 GBP over the maximum duration of 17 years.
See section V1.3 of this notice for further information on the operational expectations of the MPS for its Command and Control solution.
The object of this procurement is to allow the Metropolitan Police Service (MPS), which is the police force maintained by the Mayors Office for Policing and Crime (MOPC), to fulfill the requirement for an external organisation to integrate and bring into service, and provide technical support services once entered into live service, a new “Command and Control” solution selected as a result of the procurement exercise entitled Command and Control OJEU 1. This may include the provision of hosting facilities and procurement of the necessary hardware and related software.
Such a solution would provide a computerised service for handling incoming calls (emergency, non-emergency and internal), dealing with incidents, supporting the operational handling of events, assigning and deploying resources and providing data interactions with mobile devices. This may also extend to other associated technologies, such as voice and CCTV communications, mobile (in-car) devices, mobile telemetry and call routing (from the public network and the internal network), depending on the suitability of the technology choices, the deployment options and the contract terms.
This second procurement exercise – Command and Control OJEU 2 – will cover systems integration of the chosen software with the operating environment, transition from the existing command and control solution and the ongoing operation and technical support of the overall solution. It may also cover provision of additional functionality not provided through the OJEU 1 procurement, taking on responsibility for the operation of the existing command and control solution through any period of the transition to a new solution and taking on responsibility for managing other, related, third party suppliers.
It is anticipated that this OJEU 2 procurement exercise will result in the establishment of a single supplier contract arrangement solely for use by the MOPC.
The MOPC may purchase additional licences for the chosen OJEU 1 solution not only for its own use but also to support any future activity where it may provide a Command and Control service itself to other UK emergency service organisations, with the possibility that the OJEU 2 services would, potentially, be passed through to other authorities via the MOPC. The chosen supplier in OJEU2 will be expected to provide integration and in service support for the system in relation to these additional user volumes in addition to core MPS volumes.
In order to facilitate the most effective operation of the new system, the Authority may require the chosen OJEU 2 supplier to interface directly with the chosen OJEU 1 supplier either as the Authority’s nominated agent or representative or through the novation or assignment by the Authority of its contract with the chosen OJEU1 supplier. The chosen OJEU 2 supplier may also be required to manage, on the Authority’s behalf, other third parties involved, directly or indirectly, with the design, build, test, integration, transition and support of the Command and Control solution, thereby acting as a Lead Integrator for the overall service.
Subject to dialogue with bidders, it is anticipated that the finalised contract would be for an initial term of 9 years, with the option for the purchaser to extend on up to two occasions for further periods of 4 years each i.e. a total maximum duration of 17 years from system go live date. The potential estimated value of the contract is up to 200 000 000 GBP over the maximum duration of 17 years.
See section V1.3 of this notice for further information on the operational expectations of the MPS for its Command and Control solution.
II.1.6)Common procurement vocabulary (CPV)
72000000, 30000000, 48000000, 30200000, 32400000, 32570000, 35710000, 32580000, 50300000, 51600000, 72227000, 72261000, 72262000, 72265000, 72267000, 72500000, 72600000, 75110000, 75241100, 79421000, 79512000, 79632000, 79994000, 80500000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
See description at II.1.5 above.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Performance bonds and/or parent company guarantees may be required in appropriate circumstances.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
To be set out in the contract documents, as developed through the competitive dialogue process.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
No special legal form, but in the case of any consortium bid, the MOPC will require that one or more legal entities forming part of the consortium undertake contractual responsibility for the performance of the contract, either directly or by acting as guarantors of any special purpose vehicle formed by the consortium.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: To be set out in the contract documents, as developed through the competitive dialogue process.
Description of particular conditions: To be set out in the contract documents, as developed through the competitive dialogue process.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: See Pre-Qualification Questionnaire (PQQ), which interested parties will be required to complete and which is available from the contact point listed in section I.1), for detailed requirements.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: See PQQ, which interested parties will be required to complete and which is available from the contact point listed in section I.1), for detailed requirements.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
See PQQ, which interested parties will be required to complete and which is available from the contact point listed in section I.1), for detailed requirements.
Minimum level(s) of standards possibly required.
See PQQ, which interested parties will be required to complete and which is available from the contact point listed in section I.1), for detailed requirements.
Minimum level(s) of standards possibly required.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Objective criteria for choosing the limited number of candidates: The MPS intend to use a staged procedure to reduce the number of operators from an envisaged maximum number of operators to pre-qualify (six) to those invited to participate in dialogue (envisaged to be a maximum of three).
Object criteria for choosing the limited number of candidates: As set out in PQQ, available from the contact point listed in section I.1).
Object criteria for choosing the limited number of candidates: As set out in PQQ, available from the contact point listed in section I.1).
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
SS3/11/171
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2011/S 185-302757 of 27.9.2011
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 15.6.2012 – 12:00
Payable documents: no
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
22.6.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: The element of the procurement related to in-service support may be subject to future procurements dependant on the take-up of future extension options and the in-service life of the chosen Command and Control solution.
Estimated timing for further notices to be published: The element of the procurement related to in-service support may be subject to future procurements dependant on the take-up of future extension options and the in-service life of the chosen Command and Control solution.
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The Command and Control solution for the MPS will be a critical component of the policing operation for London and must be able to robustly and reliably sustain the operational demand. Based on current operational expectations, the MPS solution will need to handle c. six million calls per year, with a peak total of c. 2 600 calls in the busy hour, up to 400 operator seats across the various roles, up to 5 000 seats for information access, up to 2 000 events of all sizes per year, high levels of concurrency, multiple call centres for resilience and multiple operations rooms.
However the MPS expect that the operational volumes may change significantly over time and, as at the date of this notice, is unable to give any accurate indication of the possible additional volumes of calls the MPS may manage through the final solution when in service. Any successful supplier will be responsible for ensuring the solution is capable of meeting whatever demands are placed on the system by operational requirements. The MPS encourages organisations to engage SMEs where they can contribute to achieving these aims.
Required service standards and related service level agreements for the live operation of the new system will be shared as part of dialogue process of the procurement.
A bidders’ conference is scheduled to take place in London on Monday 14.5.2012 at which further information in relation to this procurement exercise will be made available. Please note that the MOPC reserves the right not to award any contract following the procurement exercise contemplated by this notice and will not be responsible for any costs or expenses incurred by any bidder who participates in this exercise.
A Prior Information Notice, reference number 2011/S 153-254288 was issued in the Official Journal on 11.8.2011.
However the MPS expect that the operational volumes may change significantly over time and, as at the date of this notice, is unable to give any accurate indication of the possible additional volumes of calls the MPS may manage through the final solution when in service. Any successful supplier will be responsible for ensuring the solution is capable of meeting whatever demands are placed on the system by operational requirements. The MPS encourages organisations to engage SMEs where they can contribute to achieving these aims.
Required service standards and related service level agreements for the live operation of the new system will be shared as part of dialogue process of the procurement.
A bidders’ conference is scheduled to take place in London on Monday 14.5.2012 at which further information in relation to this procurement exercise will be made available. Please note that the MOPC reserves the right not to award any contract following the procurement exercise contemplated by this notice and will not be responsible for any costs or expenses incurred by any bidder who participates in this exercise.
A Prior Information Notice, reference number 2011/S 153-254288 was issued in the Official Journal on 11.8.2011.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:25.4.2012