Communications Research Contract

Communications Research Contract

We would like an agency to explore the following; Overarching impact of all communications plans, both challenge and responsive – The impact of key corporate events.

UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers


Contract summary


Construction and Real Estate, Printing and Publishing

Location of contract

South West

Value of contract (£)

£50,000 – £70,000

Published date

14 May 2015

Closing date

04 June 2015

Contract start date

19 June 2015

Contract end date

31 May 2016


Innovate UK would like to appoint a research agency to shape monitor and track over 11-12 month period the impact that our communications activity is having on our customers and key stakeholders, across the research base and government. We would like an agency to explore the following; ? Overarching impact of all communications plans, both challenge and responsive ? The impact of key corporate events, namely Innovate 2015 on raising awareness of who we are and what we do, with key stakeholders (government and research) and business customers ? Identify how well the name change, from The Technology Strategy Board to Innovate UK has been received and understood ? Test key messaging ? Build insights about who are customers are and how best to communicate with them The agency must provide value add insight to the evaluation which Innovate UK communications team can generate through Google analytics for example. Research agencies are invited to pitch for this work, providing costed recommendations on the best approach and methodology required delivering the insights required. The agency should suggest a research methodology that will allow Innovate UK to understand the impact that its communications is having with target audiences. Over the course of the year, the agency will support the development of and test the customer insights that will allow us to better target our customers in the long term. The output of activity should be in the form of a report on a regular basis (exact timings to be agreed) which benchmarks where we are at the beginning of the year and how, over time our communications impact upon the awareness levels, understanding of who we are and what we do and how satisfaction levels have changed over time. Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It’s what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS’ goals are aligned with the public sector and delivering best value for the UK taxpayer.

About the buyer

Contact name

UK SBS Research Team


North Star House

North Star Avenue





Other information


Contract terms

AW4.1 Contract terms and Conditions.pdf

Bidder Training

Bidder Training.pdf

E-Sourcing questionnaire summary CR150034INNUK

E-sourcing Questionnaire CR150034INNUK.pdf

Price Schedule

AW5.2 Price Schedule BLOJEU-CR150034INNUK.pdf

Confidentiality Agreement

Confidentiality Agreement CR150034INNUK.doc

Bidder training – Logging on to Emptoris for the first time

Bidder – Logging into Emptoris for the first time.pdf

Please note that to express an interest for this procurement and to gain access to the full specification within the e-sourcing suite you must first send a signed copy of the confidentiality agreement to Once this is received, UK SBS will add you in to the procurement within the e-sourcing suite. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for CCS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. The Sourcing documents can then be accessed on the eSourcing Suite at: using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

How to apply

Please apply directly to the buyer using the contact details provided.