Community Alarm Monitoring Services Somerset

Community Alarm Monitoring Services Somerset

Providing the call handling service: provision of a community alarm monitoring service for approximately 2 000 elderly and or vulnerable people living within the administrative area of south Somerset council. 5 year contract with option to extend for a further 2 years.

United Kingdom-Yeovil: Alarm-monitoring services

2014/S 181-319601

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

South Somerset District Council
The Council Offices, Brympton Way
Contact point(s): The Council Offices
For the attention of: Gary Russ
BA20 2HT Yeovil
UNITED KINGDOM
Telephone: +44 1935462076
E-mail: gary.russ@southsomerset.gov.uk

Internet address(es):

General address of the contracting authority: http://www.southsomerset.gov.uk/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Community alarm monitoring services;- elderly frail.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKK23

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Alarm-monitoring services. exercisable.
II.1.6)Common procurement vocabulary (CPV)

79711000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Providing the call handling service: provision of a community alarm monitoring service for approximately 2 000 elderly and or vulnerable people living within the administrative area of south Somerset council. 5 year contract with option to extend for a further 2 years.
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

N/A
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

N/A
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

N/A
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Ongoing range of performance indicators applicable throughout the contract term. These will be used for quarterly review meetings and to set minimum standards of service provision. The contract may include incentives to hit high level of KPI targets in certain aspect of service provision such as call response time etc.(i) Quality of Project Plan for taking over/operating the service.(ii) Knowledge of area/understanding of customer base (iii) Cost effectiveness(iv)Proven ability (v)To be accredited to the Telecare Services Association (TSA) 2013 Integrated Code of Practice (Monitoring Module). EU equivalents are also acceptable.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender.

A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr

Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
Suitable accreditation to a professional body or trade association or minimum of 2 years previous experience in providing such services. To be accredited to the Telecare Services Association (TSA) 2013 Integrated Code of Practice (Monitoring Module). EU equivalents are also acceptable.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (a) Appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance.
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established.
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available a simple pass or fail will be applied to applicable information.
Minimum level(s) of standards possibly required: To be accredited to the Telecare Services Association (TSA) 2013 Integrated Code of Practice (Monitoring Module). EU equivalents are also acceptable.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(b) a list of the principal deliveries effected or the main services provided in the past 3 years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: — where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, — where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator.
(c) an indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator’s undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work.
(d) A description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities.
(e) Where the products or services to be supplied are complex or, exceptionally, are required for a special purpose, a check carried out by the contracting authorities or on their behalf by a competent official body of the country in which the supplier or service provider is established, subject to that body’s agreement, on the production capacities of the supplier or the technical capacity of the service provider and, if necessary, on the means of study and research which are available to it and the quality control measures it will operate.
(f) The educational and professional qualifications of the service provider or contractor and/or those of the undertaking’s managerial staff and, in particular, those of the person or persons responsible for providing the services or managing the work.
(h) A statement of the average annual manpower of the service provider or contractor and the number of managerial staff for the last 3 years.
(i) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.
(j) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
The ability of the supplier to connect with and integrate with a range of monitoring devices and equipment.
Minimum level(s) of standards possibly required:
(i) Quality of Project Plan for taking over/operating the service. (ii) Knowledge of area/understanding of customer base (iii) Cost effectiveness (iv) Proven ability (v) To be accredited to the Telecare Services Association (TSA) 2013 Integrated Code of Practice (Monitoring Module). EU equivalents are also acceptable.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

AK/GR1.1
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 7.11.2014 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

12.12.2014
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 30.1.2015

Place:

Yeovil.

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 60 months.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=107973034

GO Reference: GO-2014916-PRO-6008881

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

South Somerset District Council
UNITED KINGDOM
Telephone: +44 1935462395

Body responsible for mediation procedures

South Somerset District Council
UNITED KINGDOM
Telephone: +44 1935462395

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: As per EU Procurement rules and regulations.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

16.9.2014