Computer Maintenance and Support Manchester

Support is required on the majority of the infrastructure, which consists mainly of HP Servers, HP SAN, Various HP Printers, HP and Toshiba laptops and some Apple Macs. The main requirement is to provide 24 x 7 x 365 day helpdesk and engineering support for mission critical systems and various other support models for less critical systems.

United Kingdom-Manchester: Computer support and consultancy services

2014/S 190-335455

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

General Medical Council (GMC)
3 Hardman Street
Contact point(s): Procurement
For the attention of: Chris Park
M3 3AW Manchester
UNITED KINGDOM
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025

Internet address(es):

General address of the contracting authority: http://www.gmc-uk.org

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA19541

Further information can be obtained from: General Medical Council (GMC)
3 Hardman Street
Contact point(s): Procurement
For the attention of: Chris Park
M3 3AW Manchester
UNITED KINGDOM
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025
Internet address: http://www.gmc-uk.org

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: General Medical Council (GMC)
3 Hardman Street
Contact point(s): Procurement
For the attention of: Chris Park
M3 3AW Manchester
UNITED KINGDOM
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025
Internet address: http://www.gmc-uk.org

Tenders or requests to participate must be sent to: General Medical Council (GMC)
3 Hardman Street
Contact point(s): Procurement
For the attention of: Chris Park
M3 3AW Manchester
UNITED KINGDOM
Telephone: +44 1619236340
E-mail: gmctenders@gmc-uk.org
Fax: +44 8453570025
Internet address: http://www.gmc-uk.org

I.2)Type of the contracting authority

Other: Medical Regulator

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Infrastructure maintenance and support.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: All GMC Offices.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The requirement is for the provision of Infrastructure Maintenance and Support to the General Medical Council (GMC). The GMC currently has an outsourced arrangement for this service which they are looking to re-tender.
Support is required on the majority of the infrastructure, which consists mainly of HP Servers, HP SAN, Various HP Printers, HP and Toshiba laptops and some Apple Macs. The main requirement is to provide 24 x 7 x 365 day helpdesk and engineering support for mission critical systems and various other support models for less critical systems.
Types of cover will include Server level technical assistance, Hardware Replacement, Onsite Cover, the addition and removal of infrastructure items (from the contract) at short notice.
The service provision would be across multiple sites including London, Manchester, Cardiff, Belfast and Edinburgh utilising a consistent Service Level Agreement.

Note: to register your interest in this notice and obtain any additional information please visit the myTenders website athttp://www.myTenders.org/Search/Search_Switch.aspx?ID=141429

II.1.6)Common procurement vocabulary (CPV)

72600000, 72610000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

III.2.3)Technical capacity

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

GMC201

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

10.11.2014 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

(MT Ref:141429)

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.9.2014