IT Consultant Contract for UK SBS
In order to ensure an independent perspective and incorporate current best practice on IT Service Desk design it is envisaged that external IT Service Desk consultants be contracted to assist with this work.
This deadline is for…Bidders to submit bids via the eSourcing tool (by 11am)
Contract value:£0 – £15,000
Location where the contract is to be carried out:Southampton
Is this suitable for smaller suppliers?Yes
Name of the buying organisation:UK Shared Business Services Ltd.
Description of the contract
A recently completed reorganisation of NOC IT has been largely focused on creating a more integrated group providing high quality support across the whole of NOC. This requirement for an integrated IT function has been mandated by the NOC executive and mirrored by user requirements, particularly those staff who regularly commute between sites. As an initial response to meeting this requirement, NOC IT have raised a project to manage the creation and implementation of a new single Service Desk to replace the two separate helpdesks currently in place. The Service Desk will be designed to meet the requirements of both sites and will be located at the Southampton site. This project will incorporate the executive mandate and NOC user requirements, and when beneficial it will incorporate the differing requirements, working practices and makeup of the two sites. Where practical and reasonable the project will incorporate sufficient flexibility and/or adaptability to incorporate new technologies or service changes etc. It is NOC IT’s continuing objective to implement the government recommended ITIL methodology where practical and beneficial. The service desk is intended to reduce costs and improve efficiencies, for example by employing full time Service Desk Analysts, the Service Desk will reduce costs and free up senior IT resource. In order to ensure an independent perspective and incorporate current best practice on IT Service Desk design it is envisaged that external IT Service Desk consultants be contracted to assist with this work. Further it is predicted that work generated by the introduction of the new Service Desk will require a band 6 Service Desk Analyst FTA for up to 1 year in order to implement the required operational changes and systems installation/configuration.
Classification of the contract
72000000IT services: consulting, software development, Internet and support
Contract type:Services – Unspecified
Is it a framework agreement?No
Is this contract related to a programme of funding?No
Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract:2 Months
Who to contact
Contact nameAl Staunton-Lambert
Organisation nameUK Shared Business Services Ltd.
AddressNorth Star House, North Star Avenue, Swindon, Wiltshire, SN2 1FF