IT Consultant Contract for UK SBS

A recently completed reorganisation of NOC IT has been largely focused on creating a more integrated group providing high quality support across the whole of NOC. This requirement for an integrated IT function has been mandated by the NOC executive and mirrored by user requirements, particularly those staff who regularly commute between sites. As an initial response to meeting this requirement, NOC IT have raised a project to manage the creation and implementation of a new single Service Desk to replace the two separate helpdesks currently in place. The Service Desk will be designed to meet the requirements of both sites and will be located at the Southampton site. This project will incorporate the executive mandate and NOC user requirements, and when beneficial it will incorporate the differing requirements, working practices and makeup of the two sites. Where practical and reasonable the project will incorporate sufficient flexibility and/or adaptability to incorporate new technologies or service changes etc. It is NOC IT’s continuing objective to implement the government recommended ITIL methodology where practical and beneficial. The service desk is intended to reduce costs and improve efficiencies, for example by employing full time Service Desk Analysts, the Service Desk will reduce costs and free up senior IT resource. In order to ensure an independent perspective and incorporate current best practice on IT Service Desk design it is envisaged that external IT Service Desk consultants be contracted to assist with this work. Further it is predicted that work generated by the introduction of the new Service Desk will require a band 6 Service Desk Analyst FTA for up to 1 year in order to implement the required operational changes and systems installation/configuration.