IT Consultant Contract for UK SBS

IT Consultant Contract for UK SBS

In order to ensure an independent perspective and incorporate current best practice on IT Service Desk design it is envisaged that external IT Service Desk consultants be contracted to assist with this work.

Reference number:PS140221

Deadline date:17/11/2014

This deadline is for…Bidders to submit bids via the eSourcing tool (by 11am)

Contract value:£0 – £15,000

Location where the contract is to be carried out:Southampton

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:UK Shared Business Services Ltd.

Description of the contract

A recently completed reorganisation of NOC IT has been largely focused on creating a more integrated group providing high quality support across the whole of NOC. This requirement for an integrated IT function has been mandated by the NOC executive and mirrored by user requirements, particularly those staff who regularly commute between sites. As an initial response to meeting this requirement, NOC IT have raised a project to manage the creation and implementation of a new single Service Desk to replace the two separate helpdesks currently in place. The Service Desk will be designed to meet the requirements of both sites and will be located at the Southampton site. This project will incorporate the executive mandate and NOC user requirements, and when beneficial it will incorporate the differing requirements, working practices and makeup of the two sites. Where practical and reasonable the project will incorporate sufficient flexibility and/or adaptability to incorporate new technologies or service changes etc. It is NOC IT’s continuing objective to implement the government recommended ITIL methodology where practical and beneficial. The service desk is intended to reduce costs and improve efficiencies, for example by employing full time Service Desk Analysts, the Service Desk will reduce costs and free up senior IT resource. In order to ensure an independent perspective and incorporate current best practice on IT Service Desk design it is envisaged that external IT Service Desk consultants be contracted to assist with this work. Further it is predicted that work generated by the introduction of the new Service Desk will require a band 6 Service Desk Analyst FTA for up to 1 year in order to implement the required operational changes and systems installation/configuration.


Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?No

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:2 Months

Who to contact

Contact nameAl Staunton-Lambert

Organisation nameUK Shared Business Services Ltd.

AddressNorth Star House, North Star Avenue, Swindon, Wiltshire, SN2 1FF

Telephone01793 867812

Extension number:



How to apply

UK Shared Business Services eSourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for CCS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.