Consumer Research Contract

NOTE: This notice was updated on 27 June 2016 for the following reason: Please Note the title of “Consumer research on ADR for the UK aviation sector” is incorrect, this is due to an input error when launching the notice. The title should be as per the ITT document – “Consumer research for understanding consumers’ attitudes to journey disruption” Apologies for any confusion this has caused.The Civil Aviation Authority (CAA) wishes to commission qualitative exploratory consumer research to understand the attitudes of consumers at London/South East airports towards day-to-day journey disruption that results from runway congestion and capacity constraints. In particular, we would like to form a view of how consumers view the trade-offs between capacity, cost and service level and the extent to which resilience (or the lack of it) is an issue at London airports. For the purpose of this research consumers are taken to mean passengers that have used London/South East airports over the last 12 months