Consumer Research OFGEM

Consumer Research OFGEM

Consumer Research and Collaborative Process to Inform and Embed Standards of Conduct. Reference number: 2012-36

Deadline date:05/07/2012

This deadline is for… Notice deadline.

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom 9 Millbank London

Is this suitable for smaller suppliers? Yes

Name of the buying organisation: Ofgem

Original source URL


Description of the contract

Ofgem is the regulator of Britain’s gas and electricity markets. Our principal objective is to protect the interests of current and future energy consumers. As part of our continuing Retail Market Review, we intend to undertake research to ensure Ofgem’s draft Standards of Conduct are fit for purpose. To inform this work were are interested to better understand consumers’ priority concerns; and to enable energy suppliers to understand the ‘spirit’ of the Standards of Conduct from a consumer perspective. Our draft standards of conduct use existing voluntary SOCs as a foundation, but also draw on our own consumer research, interactions with key stakeholders and through our own intelligence into the market.

We envisage this project will to involve two distinct stages: (1) qualitative consumer research to understand first-hand consumers’ views, experiences and expectations of their energy suppliers, followed by (2) collaborative engagement/deliberation event(s) involving both consumers and industry stakeholders, including supplier representatives. This second stage is intended to develop a better understanding of how Standards of Conduct may be applied across suppliers’ interactions with energy customers.

The invitation to tender will be published on myTenders on the 26th or 27th June. We are issuing this advance notice in recognition of the fact that the timescales for the tendering process are challenging – this is necessary due to the overall timescales attached to this and the wider Retail Market Review work stream.

(MT Ref:90012)

Classification of the contract

79310000 Market research services


Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 10/07/2012 – 14/09/2012


Who to contact

Contact name John Cole

Organisation name Ofgem

Address 9 Millbank, Ofgem, London, GB, SW1P 3GE

Telephone +44 2079017031

Extension number:



Web address


How to apply

For further information please review the full notice details at