Consumer Satisfaction Survey – Competitive Quotation

Consumer Satisfaction Survey – Competitive Quotation

CCW want to contract a supplier to lead on a consumer satisfaction survey.

Consumer Satisfaction Survey 21

Contract summary

 

Industry

  • Water distribution and related services – 65100000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1

Procurement reference

tender_265785/926652

Published date

18 February 2021

Closing date

23 March 2021

Closing time

12pm

Contract start date

1 May 2021

Contract end date

30 April 2023

Contract type

Service contract

Procedure type

Competitive quotation (non-OJEU)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

 

Description

 

CCW want to contract a supplier to lead on a consumer satisfaction survey. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs. CCW will lead the contract and act as project manager.
2.1 Business Objectives

The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW.

2.2 Key Objectives

– To undertake short telephone surveys using data provided by CCW;
– To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW;
– To enable comparison of results with previous survey outcomes; and
– To receive analysis of survey responses as management information.

 

More information

 

Links
Additional text
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Consumer Council for Water

Address

1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England

Email

procurement@ccwater.org.uk