Contact Centre Systems Support

Contact Centre Systems Support

The current support and maintenance contract for the AVAYA VOIP telephony and associated systems is due for renewal on 1.4.2013. LCC is seeking the services of an experienced contractor to provide continuing maintenance, support and design services for its existing and future contact centre telephony infrastructure.

UK-Leeds: system and support services

2012/S 108-179796

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Leeds City Council
Corporate ICT Services Evolution House Springwell Road
For the attention of: ICT Strategic Sourcing
LS12 1AW Leeds
UNITED KINGDOM
Telephone: +44 1132243407
E-mail: its.procurement@leeds.gov.uk

Internet address(es):

General address of the contracting authority: www.leeds.gov.uk

Further information can be obtained from: Leeds City Council
Corporate ICT Services Evolution House Springwell Road
Contact point(s): All documents must be downloaded from our procurement portal http://scms.alito.co.uk
For the attention of: ICT Strategic Sourcing
LS12 1AW Leeds
UNITED KINGDOM
Telephone: +44 1132243407
E-mail: its.procurement@leeds.gov.uk
Internet address: www.leeds.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Leeds City Council
34-36 Evolution House Springwell. Road
Contact point(s): All documents must be downloaded from our procurement portal http://scms.alito.co.uk
For the attention of: Electronic Tender – see web address below
LS12 1AW Leeds
UNITED KINGDOM
E-mail: its.procurement@leeds.gov.uk
Internet address: http://scms.alito.co.uk

Tenders or requests to participate must be sent to: Leeds City Council
34-36 Evolution House Springwell. Road
Contact point(s): All documents must be downloaded from our procurement portal http://scms.alito.co.uk
For the attention of: Electronic tender – see web address below
LS12 1AW Leeds
UNITED KINGDOM
E-mail: its.procurement@leeds.gov.uk
Internet address: http://scms.alito.co.uk

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Contact Centre Systems Support.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Leeds, West Yorkshire, United Kingdom.
NUTS code UKE42

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Leeds City Council currently deploys in its Corporate Contact Centre VOIP telephony technology and associated telephony systems to 300 telephony agents based on AVAYA technology. The current support and maintenance contract for the AVAYA VOIP telephony and associated systems is due for renewal on 1.4.2013. LCC is seeking the services of an experienced contractor to provide continuing maintenance, support and design services for its existing and future contact centre telephony infrastructure.
II.1.6)Common procurement vocabulary (CPV)

72250000, 50334400

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The initial term of the contract is three (3) years.
II.2.2)Information about options

Options: yes
Description of these options: Option to extend by two (2) further 12 month periods after the initial contract period.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As stated in the Pre-Qualification Questionnaire and tender documents.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As stated in the Pre-Qualification Questionnaire and tender documents.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As stated in the Pre-Qualification Questionnaire and tender documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 7
Objective criteria for choosing the limited number of candidates: As stated in the Pre-Qualification Questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

LCCITS120007
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

9.7.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds
VI.3)Additional information

Application for inclusion must be made by the completion of the Pre-Qualification Questionnaire that is available from the Supplier and Contract Management System (SCMS) at http://scms.alito.co.uk/. Please register on the above website using the project reference LCCITS120007 as the contract identification number. Assistance in using the website can be obtained by telephone: +44 1132474001 or via e-mail:scms.leeds.gov.uk.

Potential suppliers should note that if the Council wish to carry out new services at the end of this contract,which are a repetition of the services detailed in this notice, then those additional services may be awarded using the negotiated procedure without publication of a notice.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

5.6.2012