Content Management and Storing Solution

Provision of a a Content Management and Storing Solution

Train Information Services Limited

UK-London: content management software development services

2012/S 7-011023

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Train Information Services Limited
40 Bernard Street
For the attention of: Maria Mlynarska
WC1N 1BY London
UNITED KINGDOM
Telephone: +44 2078418093
E-mail: maria.mlynarska@atoc.org

Internet address(es):

General address of the contracting entity: www.nationalrail.co.uk

Further information can be obtained from: Train Information Services Limited
40 Bernard Street
For the attention of: Maria Mlynarska
WC1N 1BY London
UNITED KINGDOM
Telephone: +44 2078418093
E-mail: maria.mlynarska@atoc.org
Internet address: www.nationalrail.co.uk

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: Train Information Services Limited
40 Bernard Street
For the attention of: Maria Mlynarska
WC1N 1BY London
UNITED KINGDOM
Telephone: +44 2078418093
E-mail: maria.mlynarska@atoc.org
Internet address: www.nationalrail.co.uk

Tenders or requests to participate must be sent to: Train Information Services Limited
40 Bernard Street
For the attention of: Maria Mlynarska
WC1N 1BY London
UNITED KINGDOM
Telephone: +44 2078418093
E-mail: maria.mlynarska@atoc.org
Internet address: www.nationalrail.co.uk

I.2)Main activity

Railway services
I.3)Contract award on behalf of other contracting entities

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

Provision of a a Content Management and Storing Solution.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

Train Information Services Limited (TISL), trading as National Rail Enquiries, is a company wholly owned by Train Operating Companies (TOCs) responsible for providing a range of services to TOCs and their customers. The main service is the nationalrail.co.uk website providing rail journey planner, live train information and comprehensive information about the rail industry including service disruption and station facilities information, special offers and conditions of carriage. The website has on average 18mln visits per month. The static information is available on the website but also has internal version for the industry use only and is available in multiple data feeds for TISL customers to take.
The successful applicant is required to provide a content management and storing solution that is fully compatible with the existing front end design of the website using leading technology. It will also interact with the existing journey planning services and live train information currently provided on the website as well as handle multiple updates done at one time. The new system will ensure continuity of the data feeds provision as well as interact with TISL and industry provided data feeds. Applicants are expected to provide a proposal for the hosting service, however provision must be made for the service to be stored entirely or in part at a TISL chosen data centre.
The new service must be capable of handling normal daily load from users and any unexpected spikes in demand that are caused during periods of disruption on or around the rail network.
The successful supplier will be required to deliver demanding SLA metrics particularly in relation to:-.
High Service Availability;
Fast page response times (performance) for static and dynamic content;
Incident management response times; and.
Change Request response times.
Applicants unfamiliar with the website can visit the following page: http://www.nationalrail.co.uk.It is intended to have new service in place by end of March 2013.
Please note this notice is a revision of notice 2011/S 219-356779 published on 15.11.2011. Other than the closing date for responses and the paragraphs below the previous requirements are unchanged. Respondents who have already submitted responses are not required to submit new proposals.

All respondents will be required to complete a Pre-Qualification Questionnaire (PQQ) which will be used to assist TISL in the evaluation of responses received.
TISL will send the PQQ to all previous respondents by 13.1.2012 for completion and return by them by the closing date set out in this notice.
Any new respondents to this notice must request a copy of the PQQ by email to the address provided in this notice by no later than 13th January 2012 for completion and return by them along with their response by the closing date set out in this notice.

II.1.6)Common procurement vocabulary (CPV)

72212783, 72212780, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Information about lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options

Options: yes
Description of these options: Any contract awarded may be extended for a further two periods each of up to 24 months in duration.
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.
(2) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: (1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years.
(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(3) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided.
(4) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents
IV.3.4)Time limit for receipt of tenders or requests to participate

23.1.2012 – 12:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information:

Parties interested in submitting a response to this notice may do so to the address specified in this notice by the deadline also specified. The response should be by way of a document and should briefly set out the nature and extent of the respondent’s relevant experience, their understanding of the requirements and any other information considered supportive of the submission.
(MT Ref:85188).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:9.1.2012