Contract for Break-Fix Support Service for Dell Servers and Storage Devices

Gateshead Council is looking to procure a fault rectification break-fix support service for Dell servers and storage devices.

CONTRACT FOR FAULT RECTIFICATION BREAK-FIX SUPPORT SERVICE FOR DELL SERVERS AND STORAGE DEVICES

Gateshead Council

Contract summary

 

Industry

    • Computer servers – 48822000
    • Maintenance and repair of mainframe computers – 50312100
    • Maintenance and repair of data network equipment – 50312300

Location of contract

NE8 1HH

Value of contract

£75,000

Procurement reference

DN621623

Published date

5 October 2022

Closing date

8 November 2022

Closing time

12pm

Contract start date

1 February 2023

Contract end date

31 January 2028

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

Gateshead Council is looking to procure a fault rectification break-fix support service for Dell servers and storage devices. This includes approximately:

163 Dell Poweredge servers
6 Powervault disc and NAS devices

The Council’s server hardware infrastructure consists of Windows 2012 R2, 2016 and 2019 servers plus a limited number of Linux servers running on Dell hardware. All hardware associated with this contract is currently monitored by the Council using Dell’s product OME. The Council will not require a monitoring system as part of this particular contract.

A full list of all equipment to be covered by this service will be provided. However, suppliers should note that this list is not static, and that new equipment will be purchased and installed, and old equipment decommissioned, both prior to the contract commencing and during the period of this contract.

We currently have 77 devices located at the Gateshead Civic Centre, 6 at the Central Library and the other 64 are located in approximately 53 Gateshead Council sites at different locations throughout the Borough. A full list of all equipment to be covered by this service and their addresses will be provided.

Tenders must be submitted using the following link.
https://procontract.due-north.com
Tenders must not be submitted via postal or email methods. Technical Support Availability (Monday – Friday 9.00am-5.30pm)
If you require time critical assistance on submitting your Tender please contact the System Support Team on 0330 0050352.

For non-time critical issues, such as passwords, general account queries and location of information etc. please contact Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) and select ProContract V3 support. You will then need to log in or submit a ticket to register your issue. Alternatively you can email ProContractSuppliers@proactis.com this will automatically log a support ticket on the Proactis Supplier Support Helpdesk.

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Andrew Thompson

Address

Regent Street
Gateshead
NE81HH
England

Telephone

0191 433 2891

Email

andrewthompson@gateshead.gov.uk

Website

www.gateshead.gov.uk