Contract for Sign Language Interpreting and Translation Service

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Contract for the Provision of a Sign Language Interpreting, Translation and Guide Support Service

2.2

Description of the goods or services required

NHS Forth Valley seeks to ensure, that language is not a barrier to accessing high quality health care and to enable access to all services effectively. The purpose of this tender is to ensure that people who require Language Service Professionals (LSP) or guide assistance, are provided with the appropriate support throughout their health journey.

The contract will be a “Sole Award” to one supplier.

NHS Forth Valley recognises and welcomes our legal duties under the Equality Act 2010, and as an organisation will ensure our Interpreting and Translation Services comply with these legislative requirements. This tender is therefore a commitment to the provision of effective communication strategies to enable NHS Forth Valley to deliver services that are person centred, safe, effective, timely, responsive and equitable for all patients and carers.

NHS Forth Valley, wish to work with qualified, well established, innovative and progressive companies with the aim of reducing any barriers to accessing services or communicating with staff providing health services for hard of hearing, Deaf , Deafblind and visually impaired people.

By procuring an Interpretation service NHS Forth Valley aims,

– To provide suitably qualified Interpreters and guides, who have sound knowledge of working within healthcare settings. These individuals will work in a professional manner and adhere to an agreed code of conduct.

– To raise awareness of Interpretation and Translation needs, encouraging staff to proactively plan for service users’ needs and ensure that all have the knowledge, confidence and ability to access services.

– To demonstrate to staff and service users that working with qualified Interpreters can maximise interaction and widen opportunities for better health and wellbeing.

– To provide a prompt, efficient and suitable service, one which is equitable and accessible to all.

– To be a responsive service based on consultation, involvement and engagement of patients, carers and staff.

– To minimise risk to service users and our organisation, by reducing possibility of misunderstanding or poor service provision due to lack of communication.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=420171.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

a) Commodity Codes

b) Delivery Location/Area

2.4

Total quantity or scope of tender

Value of Contract is GBP 70,000 ex vat per year.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

CSD-061115

4.3

Time Limits

b) Time-limit for receipt of completed tenders
14-12-2015  Time  14:00

c) Estimated award date 01-02-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(SC Ref:420171)

5.2

Additional Documentation

5.3

Publication date of this notice

06-11-2015