Contract for Supply of Helpdesk Software

The NHSBSA is looking to procure a Facilities Management helpdesk solution which allows department managers and core service operatives to log faults via an internet web portal.

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

North East

Value of contract

£40k

Published date

13 December 2016

Closing date

20 December 2016

Contract start date

03 January 2017

Contract end date

02 January 2019

Description

The NHSBSA is looking to procure a Facilities Management helpdesk solution which allows department managers and core service operatives to log faults via an internet web portal from any computer on any NHSBSA premises. This flexibility will allow
users to alert the Property and Facilities Department of any Property, Facilities or Services based faults as and when they arise. The help desk will allow the user to track the progress of the faults they raise and will be notified by email as the job progresses to completion. The Helpdesk will also allow users to keep a record of previous faults raised and have the option of re?raising those jobs should the fault not be satisfactorily resolved.

About the buyer

Contact name

Adrian Curtis

Address

Stella House, Goldcrest Way, newburn Riverside Business Park, Newcastle upon Tyne, NE15 8NY.
Newcastle Upon Tyne
NE15 8NY
England

Email

adrian.curtis1@nhs.net

Other information

Attachments

The NHSBSA is seeking to appoint a supplier to provide the above Service as a one off requirement. I would be grateful if you could confirm by email whether this ITQ may be of interest to your organisation. The ITQ will be issued via our e-tendering website: https://nhsbsa.bravosolution.co.uk/web/login.shtml You must register on this website to access the further competition documentation. If you do not intend to respond to this further competition, you may still find it useful to register on the above website and revisit it periodically to search for future opportunities. Please inform me by email once you have registered on our e-tendering website, so that the access to further competition documents can be granted. You will be notified when the further competition documentation is available on the e-sourcing website. If you require assistance in registering please contact the BravoSolutions helpdesk on 0800 011 2470.