Contract to Supply IT Service Management Solution

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.

United Kingdom-Exeter: IT software package

2018/S 133-302231

Contract notice

Supplies

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Exeter
RC000653
Northcote House
Exeter
EX4 4QH
United Kingdom
Contact person: Sam Barker
Telephone: +44 11111
E-mail: samantha.barker@exeter.ac.uk
NUTS code: UKK

Internet address(es):Main address: http://www.exeter.ac.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/53042

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24767&B=EXETER

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24767&B=EXETER

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Contract for provision of an IT service management solution

Reference number: UOE/2018/021/SB

II.1.2)Main CPV code

48517000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.

The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue.

The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases.

II.1.5)Estimated total value

Value excluding VAT: 3 045 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000

48100000

72222300

II.2.3)Place of performance

NUTS code: UKK

II.2.4)Description of the procurement:

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.

The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue.

The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of 645K GBP. The figure of 3 045 000 GBP includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 045 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes

Description of options:

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

III.1.3)Technical and professional ability

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 13/08/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

University of Exeter
Exeter
United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

10/07/2018