Corporate Service Technology Solutions – Request for Information

Corporate Service Technology Solutions – Request for Information

To perform a market engagement exercise that will explore and identify potential technology options for delivering TCSS and assess options relating to the technology which would underpin the full realisation of the benefits of the Target Operating Model.

United Kingdom-Glasgow: Software package and information systems

2020/S 235-581447

Prior information notice

This notice is for prior information only


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Scottish Police Authority
Postal address: 1 Pacific Quay, 2nd Floor
Town: Glasgow
NUTS code: UKM82 Glasgow City
Postal code: G51 1DZ
Country: United Kingdom
Telephone: +44 1786895000
Internet address(es):
Main address:
Address of the buyer profile:


Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement


Corporate Service Technology Solutions


Reference number: PROC_20_0777

II.1.2)Main CPV code

48000000 Software package and information systems

II.1.3)Type of contract


II.1.4)Short description:


This Prior Information Notice is being used by Police Scotland to issue a Request for Information (RFI) to assist the strategic direction for the Corporate Service Technology Solution.

It is expected that the RFI will result in a future tender exercise.

Further documentation will be provided in line with the indicative timetable published in the further information below.


II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

48000000 Software package and information systems
72222300 Information technology services
72267100 Maintenance of information technology software
48100000 Industry specific software package
48442000 Financial systems software package
48445000 Customer Relation Management software package
48451000 Enterprise resource planning software package
48490000 Procurement software package
72227000 Software integration consultancy services
72263000 Software implementation services
48450000 Time accounting or human resources software package

II.2.3)Place of performance


II.2.4)Description of the procurement:


This Prior Information Notice is being used by Police Scotland to gauge interest and issue a Request for Information (RFI) to assist with the future strategic direction of the Corporate Services Technology Solution.

Corporate support services for Police Scotland enable and underpin the operational service that is delivered for the people and communities of Scotland.

The Transforming Corporate Support Service (TCSS) Programme is a core part of this, investing in technology and changing how we work to improve the quality, consistency and efficiency of support services – Finance, People and Development, Fleet, Estates, Procurement and ICT.

These functions currently operate from over 100 locations, with ageing legacy technology, fragmented processes and practices often requiring manual work arounds. This means a significant administrative burden on both front line and corporate services teams, reinforcing different ways of working.

The transformation of corporate support services is comprised of two core components:

The service design:

— how each function will be organised in the future,

— the standard service catalogue for each function; and

— the organisation design through which the future function will be managed.

The supporting technology – Providing the systems that will underpin the delivery of the services and support customers to access them.

Market Engagement Objective:

To perform a market engagement exercise that will explore and identify potential technology options for delivering TCSS and assess options relating to the technology which would underpin the full realisation of the benefits of the Target Operating Model.


In order to explore a wider set of technology options Police Scotland has reviewed and updated the Technical Design Principles for the Programme, run workshops to prioritise investment areas and now seeks to perform a market engagement exercise, the purpose of which is to determine what procurement approach and technology strategy (for example. ‘best of breed’ versus ‘best of suite’) is most suitable to address both its short term system replacement requirements and longer term ambition of having integrated software solutions across our corporate services.

The authority may wish to have some exploratory discussions with a cross section of interested parties, however it won’t be feasible to have conversations with all interested parties. The authority will look to include parties from a range of sectors and organisations of differing size and scale to gather information from a broad range to help inform our thinking.

All Interested parties whether selected for discussion session will have the opportunity to provide a written response to the RFI and any subsequent tender as appropriate (Subject to Procurement Route selected). This will include opportunity to understand affordability and payment options.

The authority intends to update this notice with the RFI in accordance with timescales below:


II.2.14)Additional information


1) Issue Prior Information Notice

2) Notice Updated approx. Week Commencing 7th December with RFI Document.

3) Interested Parties provide confirmation (Via email) by Wednesday 9 December if they wish to be considered for future market engagement discussion in December 2020/early 2021.

4) Interested Parties provide written response to RFI — Date TBC in RFI.


II.3)Estimated date of publication of contract notice:


Section IV: Procedure


IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:


Noting of Interest to take part in the exploratory discussions to be provided by 5 p.m. Wednesday 9 December 2020. These should be submitted to providing contact details.

Initial exploratory sessions expected to take place week commencing 14 December with further sessions possible early in 2021 if required. Interested parties must be available during these times.

RFI Response date will be confirmed within the RFI when issued. These should be submitted to

Note: to register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Website at

(SC Ref:637076)


VI.5)Date of dispatch of this notice: