CRM Consultancy Contract

CRM Consultancy Contract

Salesforce CRM development and integration.

Contract summary


  • Customer Relation Management software development services – 72212445

Location of contract

Any region

Value of contract

Published date

07 March 2019

Closing date

28 March 2019

Contract start date

16 April 2019

Contract end date

31 October 2019

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




At the heart of the British Council’s success is customer and relationship management (“CRM”). This has a significant impact on our culture, teams, internal and external approaches, as well as ‘systems’ elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.

We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council:
• An archiving solution
• Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics
• A proposal / pilot for Office 365 integration
• Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM
• Campaign functionality


About the buyer


Bridgewater House
M1 6BB



Other information


Please register an account on the British Council procurement portal:

Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.