CRM Implementation and Support Contract

CRM Implementation and Support Contract

We want a CRM system to be better integrated into our processes.

Contract summary


  • Software package and information systems – 48000000
  • IT services: consulting, software development, Internet and support – 72000000

Location of contract

Any region

Value of contract

£17k – £35k

Published date

27 November 2019

Closing date

15 January 2020

Contract start date

03 February 2020

Contract end date

03 February 2022

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




Ageing Better launched in 2015. This was shortly followed by the adoption of Highrise as our CRM system. Last year, Ageing Better launched a new strategy with a clearer focus on four key areas (work, housing, health and communities). The organisation has expanded significantly with a larger headcount and more colleagues carrying out external engagement on behalf of the organisation. With new working structures and goals, we want a CRM system to be better integrated into our processes and to streamline functions to future proof the growing needs of the charity.

The new strategy provides the framework for a more integrated and complex CRM system to track our interaction with a broader range of stakeholders to ensure we influence the changes we want to see across sectors and policy areas.


About the buyer

Contact name

Centre for Ageing Better


3 Level, Angel Building 407 St. John Street





Other information


Downloadable ITT and submission form

Please note that we do not have an online portal for submissions. Clarification questions and proposals should be sent to


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.