CRM Maintenance and Development Contract
GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support.
United Kingdom-Manchester: IT services: consulting, software development, Internet and support
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
GM Business Support Ltd
Lee House, 90 Great Bridgewater St
For the attention of: Nick Batty
M1 5JW Manchester
Telephone: +44 1612374044
General address of the contracting authority: http://www.businessgrowthhub.com/
Address of the buyer profile: http://www.businessgrowthhub.com/
Electronic access to information: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home
Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKD3
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 100 000,00 and 500 000,00 GBP
II.1.5)Short description of the contract or purchase(s)
GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system ‘BASIL’, as well as future planning of the GC Business Growth Hub’s digital transformation strategy.
BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application.
The provider will give ongoing support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required.
The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified.
II.1.6)Common procurement vocabulary (CPV)
Section III: Legal, economic, financial and technical information
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
The tender must be completed and returned in accordance with the instructions and deadline listed in this contract notice and as defined in the Tender Documentation.
Section IV: Procedure
IV.1.1)Type of procedure
IV.3.1)File reference number attributed by the contracting authority:
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.2)Information about European Union funds
Reference to project(s) and/or programme(s): European Regional Development Fund (ERDF)
GC Business Growth Hub is the trading name of GM Business Support Limited (GMBS), a wholly owned subsidiary of The Growth Company Limited. GC Business Growth Hub helps ambitious business people to realise their growth potential by offering access to a range of practical services, from assessing growth options to unlocking finance or accessing experienced business mentors.
For more information about GC Business Growth Hub and GM Business Support Limited, please visit us at: http://www.businessgrowthhub.com
You are required to make your ITT submission via The Growth Company In-tend e-tendering platform. You are required to complete a basic registration as a supplier on the In-tend Supplier Platform at the following web address: https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home.
Please note that all mandatory fields (highlighted in yellow on the In-Tend Portal) must be completed in order to register your organisation.
The Framework period will be for a period of 2 years commencing on the 1.2.2019 ending on the 31.1.2021 with an option to extend for 2 periods of 1 year.
VI.4.1)Body responsible for appeal procedures
GM Business Support Limited
Body responsible for mediation procedures
GM Business Support Limited
VI.5)Date of dispatch of this notice: