CRM Platform Replacement – Invitation to Tender
The Society is looking to procure a new Customer Relationship Management platform.
- Software programming and consultancy services – 72200000
- Data services – 72300000
- Internet services – 72400000
Location of contract
Value of contract
21 October 2019
21 November 2019
Contract start date
01 February 2020
Contract end date
31 January 2023
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
The Society is looking to procure a new Customer Relationship Management (CRM) platform.
The key objective of the CRM is to store all contact information for our Fellowship, donors, and contacts in one system and to organise this information to better record and understand the Society’s relationship with individuals on an ongoing basis.
With the increased volume of activities across the Society leading to more asks from stakeholders it has become increasingly difficult to record and manage the number of interactions with each stakeholder accurately and the Society does not currently have one view of all contacts with each stakeholder.
The proposed solution must consider efforts to future proof processes and systems for future changes and growth in the Society.
The new CRM platform will replace the existing Donor Strategy system and potentially our email marketing system.
In the first phase, the following processes, currently supported by these applications, will be moved to the new platform:
• Fellow management
• Committee management
• Summer Science Exhibition Soiree invitations
• Fundraising processes
• Newsletters and other mass email communications
In addition, the systems will be extended to support the following processes across the Royal Society:
• Stakeholder management
• Event management
• Volunteer management
As part of the project, the CRM platform will be integrated with the following existing Royal Society systems:
• The Society’s Sitecore-based website
• The Flexi-Grant grant management system
• The in-house telephone and fundraising preference database
• The selected email marketing platform
• An online preference centre
It is envisaged that the system will be extended to meet a wider range of requirements in future phases of work.
About the buyer
The Royal Society
6-9 Carlton House Terrace
+44 20 7451 2653
Invitation to Tender
Attachment 2 – Registration Form
To receive a full copy of the tender pack, please email email@example.com with a completed copy of attachment 2 – Tender registration form.
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.