CRM Regulatory System Upgrade

CRM Regulatory System Upgrade

The Care Council for Wales is looking to upgrade our current Regulatory ICT system and its online portal to bring it in-line with advances in technology.

United Kingdom-Cardiff: Software package and information systems

2016/S 213-387996

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Care Council for Wales
South Gate House, Wood Street
CF10 1EW
United Kingdom
Contact person: Bethan Roberts
Telephone: +44 2920780609
NUTS code: UKL22
Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Other type: Welsh Government Sponsored Body

I.5)Main activity

Social protection

Section II: Object

II.1)Scope of the procurement


Upgrade of CRM Regulatory System.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Care Council for Wales is looking to upgrade our current Regulatory ICT system and its online portal to bring it inline with advances in technology and broaden the scope to the use of the wider remit when we transition into Social Care Wales in April 2016.

We are looking for a solution to maximise the investment in the current CRM, upgrading the efficiency and effectiveness of the existing infrastructure.

II.1.5)Estimated total value

Value excluding VAT: 350 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKL22
Main site or place of performance:

Care Council for Wales’ main office in Cardiff city centre and Supplier’s office.

II.2.4)Description of the procurement:

The technical, training and support expertise required, as well as the high profile and critical nature of the work and tight time-scales, make this a demanding commission.

The project will be carried out by competitive dialogue tender in a three-phased approach. The timetable for the project is contained in the contract notice.

The Care Council wishes to procure a single Supplier with the expertise, experience and capacity to provide the upgrade within time-scales and budget to go-live in April 2018. This means either 1 organisation that has the range of expertise in house or an organisation with considerable expertise in house and sub-contracting with key partners.

Please see the attached contract notice for further information and detail of the procurement process and Care Council Requirements.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Cost criterion – Name: Cost / Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 350 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 28/02/2017
End: 31/03/2023
This contract is subject to renewal: yes
Description of renewals:

The contract includes initial system upgrade which will go-live in April 2018. A support and maintenance contract will run for an further five (5) years.

The support and maintenance contract may be extended up to an additional two (2) year period.

Additional budget will be made available for the support and maintenance contract.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 3

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2016/S 158-286162

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/12/2016
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 02/12/2016

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English, Welsh
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(WA Ref: 55662).

VI.4)Procedures for review

VI.4.1)Review body

Care Council for Wales
South Gate House, Wood Street
CF10 1EW
United Kingdom
Telephone: +44 3003033444Internet
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



Related Posts

Safeguarding Software System for Coventry Schools

Tender for Post Graduate Research Management Solution

Organisational Development Business System Tender

Supply Online CRM System