CRM Support Tender – Newcastle upon Tyne

CRM Support Tender – Newcastle upon Tyne

CRM Support/CRM configuration/recommendation of CRM add ins to be purchased.

United Kingdom-Newcastle upon Tyne: System and support services

2019/S 193-469029

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Home Group
2 Gosforth Park Way, Gosforth
Newcastle upon Tyne
NE12 8ET
United Kingdom
Contact person: Kristine Goodliffe
Telephone: +44 1915948557
E-mail: Kristine.Goodliffe@homegroup.org.uk
NUTS code: UKC2
Internet address(es):Main address: http://www.homegroup.org.uk/Pages/default.aspx

Address of the buyer profile: http://www.homegroup.org.uk/Pages/default.aspx

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.housingprocurement.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.housingprocurement.com

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Project Support Framework

Reference number: DN438113

II.1.2)Main CPV code

72250000

II.1.3)Type of contract

Services

II.1.4)Short description:

Home Group’s strategy is to provide 90 % of services digitally and to increase efficiency by 20 % by 2022. As a result of this, we are looking to put in place a framework agreement to assist us with IT professional services and support across various projects and other related pieces of work.

The skill set we are looking for from framework partners includes (but is not limited to):

CRM Support/CRM configuration/recommendation of CRM add ins to be purchased through our software asset management contract (separate to this agreement), with potential they are purchased with supplier if this option is not available/3rd party integration/microsoft-gold accredited partner skillset (or working towards) or able to demonstrate equivalent skillset/demonstrative knowledge and experience of the microsoft azure platform/proactive account management function/capability/agile delivery/other professional skills and services relevant to the subject matter of this contract.

II.1.5)Estimated total value

Value excluding VAT: 2 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72250000

II.2.3)Place of performance

NUTS code: UKC2
Main site or place of performance:

Newcastle Upon Tyne.

II.2.4)Description of the procurement:

Home Group’s strategy is to provide 90 % of services digitally and to increase efficiency by 20 % by 2022. As a result of this, we are looking to put in place a framework agreement to assist us with IT professional services and support across various projects and other related pieces of work.

The skill set we are looking for from framework partners includes (but is not limited to):

— CRM support,

— CRM configuration,

— recommendation of CRM add ins to be purchased through our software asset management contract (separate to this agreement), with potential they are purchased with supplier if this option is not available,

— 3rd party integrations,

— microsoft-gold accredited partner skillset (or working towards) or able to demonstrate equivalent skillset,

— demonstrative knowledge and experience of the microsoft azure platform,

— proactive account management function/capability,

— agile delivery,

— other professional skills and services relevant to the subject matter of this contract.

For further details please register on www.housingprocurement.com where the documents can be downloaded.

II.2.5)Award criteria

Criteria below
Cost criterion – Name: Cost / Weighting: 30
Cost criterion – Name: Quality / Weighting: 70

II.2.6)Estimated value

Value excluding VAT: 2 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

2 x 12 months options to extend at Home Group’s discretion.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 4
In the case of framework agreements, provide justification for any duration exceeding 4 years:
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/11/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 07/11/2019
Local time: 10:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Home Group’s strategy is to provide 90 % of services digitally and to increase efficiency by 20 % by 2022. As a result of this, we are looking to put in place a framework agreement to assist us with IT professional services and support across various projects and other related pieces of work.

The skill set we are looking for from framework partners includes (but is not limited to):

— CRM support,

— CRM configuration,

— recommendation of CRM add ins to be purchased through our software asset management contract (separate to this agreement), with potential they are purchased with supplier if this option is not available,

— 3rd party integrations,

— microsoft-gold accredited partner skillset (or working towards) or able to demonstrate equivalent skillset,

— demonstrative knowledge and experience of the microsoft azure platform,

— proactive account management function/capability,

— agile delivery,

— other professional skills and services relevant to the subject matter of this contract.

For further details please register on www.housingprocurement.com where the documents can be downloaded.

VI.4)Procedures for review

VI.4.1)Review body

Home Group
2 Gosforth Park Way
Newcastle Upon Tyne
NE12 8ET
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

03/10/2019