Customer Experience Improvement Support Contract

Customer Experience Improvement Support Contract

Tenders are invited for consultancy support to assist with a programme of service improvement and best practice review. Contract value: £25,000 – £50,000.

Watford Borough Council

Contract summary


Construction and Real Estate, Printing and Publishing

Location of contract

East of England

Value of contract (£)

£25,000 – £50,000

Published date

27 August 2015

Closing date

21 September 2015

Contract start date

02 November 2015

Contract end date

30 June 2016


Tenders are invited for consultancy support to assist with a programme of service improvement and best practice review of the delivery of Revenues and Benefits and Housing services to customers with a focus on the overall customer experience.

About the buyer

Contact name

Howard Hughes


Town Hall


WD17 3EX





Other information


Please follow this link to view the notice.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. Bids for this opportunity must be submitted, including a completed on line questionnaire, via the procurement portal. The portal also includes further information about the project. Suppliers should read through this set of instructions and follow the process to respond to this opportunity. The information and documents for this opportunity are available on You must register on this site to respond, registration is free, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the following Access Code: SKUJ286ZMN Please allow sufficient time when responding to this invitation prior to the closing date and time shown on the portal as you have been asked to complete an on line questionnaire and to upload documents. Late submissions will not be accepted. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on 0845 270 7050 or email

How to apply

Please apply directly to the buyer using the contact details provided.