Customer Experience Training Contract

Customer Experience Training Contract

One day training module required.

Contract summary


    • Personnel-training services – 79632000
    • Training services – 80500000
    • Specialist training services – 80510000

Location of contract

Any region

Value of contract


Published date

05 February 2020

Closing date

18 February 2020

Contract start date

04 March 2020

Contract end date

03 March 2021

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




A one day training module (to commence 9.30am/10.00am – concluding 16.00pm/16.30pm) delivering to an anticipated 15 – 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS.


About the buyer

Contact name

Crown Commercial Service on behalf of Cabinet Office : Cabinet Office


Concept House, Cardiff Road
NP10 8QQ



Other information


Attachment 1 – About The Procurement Open Market

CCHR19A76 Attachment 1 – About The Procurement Open Market.docx

Attachment 2 – How To Bid Including Evaluation Criteria

CCHR19A76 Attachment 2 – How To Bid Including Evaluation Criteria.docx

Attachment 3 – Statement of Requirements

CCHR19A76 Attachment 3 – Statement of Requirements – V1.0.docx

Attachment 4 – Pricing Schedule

CCHR19A76 – Attachment 4 – Pricing Schedule v1.0.xlsx

Attachment 5 – Terms and Conditions

CCHR19A76 Attachment 5 – Terms and Conditions.docx

Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at following the link ‘I am a New Supplier User’.

Please note that, to register and to enable any subsequent contract award, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number.
Full instructions for registration and use of the system can be found at:

Once you have registered on the eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done.
Note: If you require additional users from your organisation to see the Invitation to Tender ITT, do not repeat the registration process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via “User Management” > “Manage Users” > “Users” > “Create”.

To express your interest in this procurement:
1) Login to the eSourcing Suite portal;
2) On the dashboard select the link ITTs open to all suppliers;
3) On the “ITTs Open to All Suppliers” webpage you will see one or more procurements listed, click on the procurement name you wish to access;
4) Click on ‘Express Interest’ at the top of the next screen;
5) You can now access the published documents in the eSourcing Suite portal.

It is advised however that Potential Providers register as soon as practically possible in order to have a sufficient amount of time to respond.

For technical assistance on use of the e-Sourcing Suite please contact the Customer Service Centre:
Telephone: 0345 410 2222


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.