Customer Identity Access Management Tender
As a result of customer feedback, there is a drive within NWL to give a better online customer experience and the new solution will provide an ideal starting point.
United Kingdom-Durham: Customer Relation Management software package
2017/S 025-044969
Contract notice – utilities
Services
Directive 2004/17/EC
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Northumbrian Water Limited
Boldon House, Wheatlands Way, Pity Me
Contact point(s): Northumbrian Water Ltd
For the attention of: Philip Carvel
DH1 5FA Durham
United Kingdom
Telephone: +44 1913015429
E-mail: philip.carvel@nwl.co.uk
Internet address(es):
General address of the contracting entity: www.nwl.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Main activity
I.3)Contract award on behalf of other contracting entities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKC
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s):
As a result of customer feedback, there is a drive within NWL to give a better online customer experience and the new solution will provide an ideal starting point, it should provide a better sign-up experience for customers and provide greater insights into customer needs. It would also present to NWL an opportunity to improve our current system creating a foundation to build current and future web services upon.
II.1.6)Common procurement vocabulary (CPV)
48445000, 48217000, 48333000, 48810000, 48900000, 42965000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Information about lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Estimated value excluding VAT
Range: between 250 000 and 750 000 GBP
II.2.2)Information about options
Description of these options: Optional 2-year extension.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.4)Other particular conditions:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated below
1. Registration. Weighting 14
2. Authentication. Weighting 4
3. Password Management. Weighting 4
4. Technical Requirements. Weighting 7
5. Customer Insights. Weighting 1
6. Look and Feel. Weighting 2
7. Non-Functional Requirements. Weighting 6
8. Financial Standing. Weighting 2
9. Supplier Interview (including demo). Weighting 10
10. Price. Weighting 50
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents(except for a DPS)
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information:
Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal hosted by Ariba. Expressions of interest must be sent to the e-mail addressphilip.carvel@nwl.co.uk before the deadline date of 17.2.2017 by 17:00. Each party submitting an expression of interest by providing all the information detailed below will be given access to the tender documents as soon as they are made available on the Ariba portal. All the requirements of the tender, including the deadline for submission, will be available via the Ariba portal. When sending an expression of interest, applicants must provide the following information:
1) Full company name;
2) Main contact details of the person who will be given access to the Ariba portal:
— Name;
— Job title;
— E-mail address;
— Telephone number.
Dates and estimated values shown in this Contract Notice are indicative only at this stage.
VI.5)Date of dispatch of this notice:
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