Customer Insight Services Tender

Customer Insight Services Tender

Mainly in the North Somerset area, but also may cover services the surrounding areas including Bristol, South Gloucestershire, Bath and North East Somerset, Wiltshire and Sedgemoor.

United Kingdom-Portishead: Survey services

2019/S 102-247346

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NSAH (Alliance Homes) Ltd
Martingale Way
BS20 7AW
United Kingdom
Contact person: Nick James
Telephone: +44 1275398418
Fax: +44 1275398025
NUTS code: UKK
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


Customer Insight Services

Reference number: SYSTEM 00000069

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This procurement is for the provision of Customer Insight Services. It is intended to place a resulting contract with one service provider for a period of 2 years with the possibility of 2 extensions each for a period of 2 years. It is anticipated that the value of any resulting contract will be between 260 000 GBP and 1 220 000 GBP (ex VAT). This procurement is being undertaken using the Open Procedure of The Public Contracts Regulations 2015. NSAH (Alliance Homes) Ltd, trading as Alliance Homes is the parent company of the Alliance Homes Group which comprises of: Alliance Homes (Ventures) Ltd, Alliance Living Care Ltd, Alliance Homes Rented Ltd, Alliance Homes Sales Ltd and Alliance Homes Partnerships Ltd. Any current or future member of the current Alliance Homes group of companies or any of its partnering organisations may contract through this procurement.

II.1.5)Estimated total value

Value excluding VAT: 1 220 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKK
Main site or place of performance:

Mainly in the North Somerset area, but also may cover services the surrounding areas including Bristol, South Gloucestershire, Bath and North East Somerset, Wiltshire and Sedgemoor.

II.2.4)Description of the procurement:

This procurement is for Customer Insight Services. For further details see the procurement documents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 220 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Alliance Homes is intending to enter into 2-year contract with an option to extend the award period by up to 2 times each for a further 2 years, subject to satisfactory service, performance and cost.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/06/2019
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 25/06/2019
Local time: 10:10

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

NSAH (Alliance Homes) Ltd
Martingale Way
BS20 7AW
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: