Customer Relationship Management and Ticketing System for Royal Botanic Gardens Kew
oyal Botanic Gardens Kew are seeking the provision of a Customer Relationship Management (CRM) and ticketing solution with functionality for membership and fundraising.
UK-Surrey: IT services: consulting, software development, Internet and support
Section I: Contracting authority
Royal Botanic Gardens Kew
For the attention of: Karen Dobson
TW9 3AB Surrey
General address of the contracting authority: www.kew.org
Address of the buyer profile: http://defra.bravosolution.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Kew, Richmond, Surrey and Haywards Heath, West Sussex.
NUTS code UKJ
The solution required needs to provide functionality for:
– ticketing provision at the gates and online
– group, travel trade, educational and events bookings
– CRM (customer database) that will collate customer information from existing and potentially future systems within Kew
– functionality for membership and fundraising (however this functionality may not be implemented during the lifetime of the current project)
Three years support will also be required.
72000000, 72600000, 72261000, 72268000
Range: between 0 and 900 000 GBP
Section III: Legal, economic, financial and technical information
Defra e-Tendering Service. (https://defra.bravosolution.co.uk)
a)full details of the consortium; and
b)the information sought in this PQQ in respect of each of the consortium’s constituent members as part of a single composite response.
Potential Providers should provide details of the actual or proposed percentage shareholding of the constituent members within the consortium. If a consortium is not proposing to form a corporate entity, full details of alternative proposed arrangements should be provided.
Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://defra.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
Minimum level(s) of standards possibly required: i) Financial Statements or other information to demonstrate that the tenderer has the requisite financial capacity to provide the service.
Evaluation information required from Tenderers will be stated in the Pre Qualification Questionnaire (PQQ) and Invitation to Tender (ITT) which are available only at https:/defra.bravosolution.co.uk
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: The Authority intends to arrive at a short list of a minimum of 5 and a maximum of 8 Only Potential Providers who are successful at this stage will be invited to proceed to the next stage of the procurement exercise.
Defra Nobel House.
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
The Contracting Authority intends to use an eTendering system in this procurement exercise.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Royal Court of Justice
WC2A 2LL London
Body responsible for mediation procedures
Chartered Institute of Arbitrators
12 Bloomsbury Square
WC1A 2LP London
VI.5)Date of dispatch of this notice:19.4.2013