Customer Relationship Management System

Customer Relationship Management System – Request for Quote

City College Plymouth is seeking to contract with a single supplier for the provision and support of a new integrated Customer Relationship Management (CRM) system.

RFQ028 Customer Relationship Management System (CRM)

City College Plymouth

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

PL1 5QG

Value of contract (£)

£30,000

Published date

10 June 2016

Closing date

24 June 2016

Contract start date

10 July 2016

Contract end date

10 July 2019

Description

In order to facilitate more effective customer services and relationship management, City College Plymouth is seeking to contract with a single supplier for the provision and support of a new integrated Customer Relationship Management (CRM) system. Initially the CRM will be utilised by the Marketing and Corporate Relationship teams (20 users), with the view to expanding in the future. Quotes are sought for the initial three year period.

About the buyer

Contact name

Kerry Wilson

Address

City College Plymouth

Kings Road, Devonport

Plymouth

PL1 5QG

England

kwilson@cityplym.ac.uk

Website

www.cityplym.ac.uk

Other information

Attachments

Appendix B City College Plymouth Standard Terms & Conditions for Goods and Services

Appendix B CCP Standard Terms and Conditions Goods and Services.pdf

Appendix A: RFQ028 City College Plymouth Customer Relationship Management Systm (CRM) Pricing Schedule

Appendix A – RFQ028 Customer Relationship Management System – Pricing Schedule.xlsx

Appendix C City college Plymouth Mandatory & Discretionary Exclusions

Appendix C Mandatory & Discretionary Grounds for Exclusion MASTER.docx

RFQ028 – City College Plymouth Request for Quote Document

RFQ028 – Customer Relationship Management System .pdf

Appendix D City College Plymouth Suitability Assessment

Appendix D Suitability Assessment MASTER.docx

Document standards: • Text must be in Microsoft Word format; • Price tables must be in Microsoft Excel format (using pricing schedule in Appendix A); • Supportive evidence may additionally be submitted in PDF format; • Images, Designs, and other supporting evidence may be in either JPEG or PDF format • Videos are accepted in most available formats. If compatibility issues arise the College will contact the bidder for an alternative format • Signed Agreement Acceptance and Declaration • Completed Appendix C – Mandatory & Discretionary Grounds for Exclusion • Completed Appendix D – Suitability Assessment – Please note this suitability assessment will not be viewed unless you are the winning tenderer. Failure at this stage may prevent the contract from being awarded.