Customer Relationship Management System Tender

Customer Relationship Management System Tender

Chesterfield College is seeking to establish an agreement with one experienced and established supplier who can deliver a new Customer Relationship Management System.

REFERENCE CC/2012/1055

Awarding body Chesterfield College

Est. value

£20,000

Est. Start Date: 03/07/2012
Est. End Date: 01/07/2013

Description

Chesterfield College is seeking to establish an agreement with one experienced and established supplier who can deliver a new Customer Relationship Management System.

The college have identified the need for a Customer Relationship Management (CRM) system for the following reasons:

• To identify new business opportunities
• To inform strategy and decision making
• To establish a central store of information on customers who enquire and apply to the college. Although this will be largely individuals in the first instance, customers could also be businesses, funding bodies, other external agencies etc
• To ensure relationship management with customers is coherent
• To transform customer service
• To maintain a competitive advantage
• To assist with tactical marketing planning

Purpose of Tender

The purpose of the tender process is to select a CRM system which reflects the needs of the college as identified in this document. The system should provide us with a tool which allows us to implement college strategies.
 

Additional information

Contract Type One off
Procurement Process Open Tender
Estimated ValueText Description Estimate Only
Category Information Communication Technology,
CPV codes 72000000, 48000000,
Suitable for SME YES

Document Available Until

20 June 2012

14 days

Submission Return By

20 June 2012

14 days

Contact Details

Chesterfield College
Richard Somerset
Via Intend Correspondence