Customer Relationship Management Tender

Customer Relationship Requirements

Requirements Gathering for Customer Relationship Management (CRM).

United Kingdom-London: Business analysis consultancy services

2013/S 140-244144

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Rail Safety and Standards Board Limited (RSSB)
Block 2 Angel Square, 1 Torrens Street
For the attention of: Hazel Fernandes
EC1V 1NY London
UNITED KINGDOM
Telephone: +44 2031425351
E-mail: hazel.fernandes@rssb.co.uk

Internet address(es):

General address of the contracting authority: http://www.rssb.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Rail Safety and Standards
Block 2 Angel Square
Contact point(s): Procurement and Contracts Manager
For the attention of: Hazel Fernandes
EC1V 1NY London
UNITED KINGDOM
Telephone: +44 2031425351
E-mail: hazel.fernandes@rssb.co.uk

Tenders or requests to participate must be sent to: Rail Safety and Standards Board Limited (RSSB)
Block 2 Angel Square
Contact point(s): Procurement and Contracts Manager
For the attention of: Hazel Fernandes
EC1V 1NY London
UNITED KINGDOM
Telephone: +44 2031425351
E-mail: rssb1679ojeu@rssb.co.uk

I.2)Type of the contracting authority

Other: Not for profit
I.3)Main activity

Other: Transporation
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

RSSB1679 – Requirements Gathering for Customer Relationship Management (CRM).
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: RSSB, Block 2 Angel Square, 1 Torrens Street, London, EC1V 1NY.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Requirements Gathering for Customer Relationship Management (CRM) – See Invitation to tender document entitled “RSSB1679ITT V1.pdf” for further details.
II.1.6)Common procurement vocabulary (CPV)

72221000, 79400000, 79410000, 72224000, 79421000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Starting 1.9.2013. Completion 11.4.2014

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Parent company or other guarantees may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Award criteria and RSSB Terms and conditions provided in the invitation to tender document.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: A statement from the candidate that none of the grounds of Article 29 of Directive 92/50 EEC is applicable or if any are applicable, please provide full details of circumstances.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: See the invitation to tender for further details.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See the invitation to tender for further details.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

RSSB1679 OJEU
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

27.8.2013 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 28.8.2013
Place:

London

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

RSSB is publishing this OJEU contract notice voluntarily. RSSB reserves the right to discontinue the tendering process and not to award the contract.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:19.7.2013