Customer Satisfaction Survey for BBC
This procurement is aimed at finding a provider who can deliver an innovative forward looking solution to measuring audience perceptions of our online products..
UK-London: customer satisfaction survey
Section I: Contracting authority
The British Broadcasting Corporation (BBC)
Broadcasting House, Portland Place
Contact point(s): www.bbc.co.uk/supplying
For the attention of: Rebecca Chisholm
W1A 1AA London
Telephone: +44 2087525729
Fax: +44 2080082656
General address of the contracting authority: www.bbc.co.uk/supplying
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: BBC sites across the United Kingdom – please refer to the full list of sites contained within the PQQ Information Pack attached to the PQQ.
NUTS code UK
— be innovative and future facing in both technological solutions and research thinking,
— be able to serve surveys across multiple BBC sites on smartphones, tablets, laptops/PCs and the ability to serve surveys across connected TVs now, or concrete plans to able to achieve this in the foreseeable future,
— have a high level of market research experience and skills,
— comply with UK equivalent regulations on data security and privacy.
79342311, 79342310, 79311300, 79313000, 79310000, 79311000, 79311200, 48825000, 79315000, 79311100, 79312000, 72415000, 72413000, 79320000
Range: between 500 000 and 650 000 GBP
Description of these options: The BBC may, at its discretion, extend the contract on up to 2 occasions by up to 12 monts on each occasion.
Section III: Legal, economic, financial and technical information
1. You should first go to the BravoSolution eTendering portal at the following link: https://www.bbc.bravosolution.co.uk
2. Once in the BravoSolution portal you have 2 possible options:
a) Without having to register you can select ‘View tender opportunities’ and click on ‘Current Opportunities’ to view a summary of this project. If you would then like to formally express an interest and view the documentation you should follow the instructions in b) below.
b) Register your company (if not already registered) by clicking on the ‘Register’ button (this is only required once). Next, you should accept the terms and conditions and click continue – Enter your correct business and user details – Note the username you chose and click Save when complete – You will shortly receive an email with your unique password (please keep this secure). You can now formally express an interest in this tender.
3. Express an Interest in the tender – Login to the portal with the username/password – Click the PQQs / ITTs Open To All Suppliers link. (These are Pre- Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the Express Interest button in the Actions box on the left-hand side of the page. – This will move the PQQ /ITT into your My PQQs/ My ITTs page. (This is a secure area reserved for your projects only) – You can now access any attachments by clicking the Settings and Buyer Attachments in the Actions box.
4. Responding to the tender – You can now choose to Reply or Decline to Respond (please give a reason if rejecting) – You can now use the Messages function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button in the Actions box on the left-hand side of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk(contact details can be found at https://bbc.bravosolution.co.uk).
Minimum level(s) of standards possibly required: — must be able to receive orders via email,
— must have a minimum annual turnover of 300 000 GBP in the last audited financial year,
— must have a long term leverage ratio below 100 % for the last 3 audited financial years,
— must have been trading for at least 3 years,
— must have insurance for the following amounts and risks or have written confirmation from an insurer or broker that insurance for the following amounts and risks is available to the Applicant on normal commercial terms at normal commercial rates:
—— 2 000 000 GBP insurance cover for professional indemnity/errors or omissions,
—— 2 000 000 GBP insurance cover for public/general liability.
The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
— Must adhere to the UK Data Protection and Privacy Laws or Laws and agreements that are equivalent, such as the Safe Harbour Agreement?
— Must comply with BBC Data Protection Policy – http://www.bbc.co.uk/guidelines/dq/contents/law.shtml#dpa.
— Must comply with BBC Information Security – http://www.bbc.co.uk/guidelines/dq/contents/information_security.shtml#Framework.
— Must comply with BBC GEL (Global Experience Language)? http://www.bbc.co.uk/guidelines/gel/.
— Must have the capability of receiving and weighting a minimum of 150 000 respondents per quarter?
— Must be able to serve surveys across 1000 different web pages?
— Must have demonstrated capability of designing and developing for at least Web and Mobile Web platforms – you will be asked for details at the ITT stage.
— Must have a help desk or support available 9am – 6pm GMT during working days.
— Must be able to serve the survey 365 days of the year.
— Must be able to serve a minimum of 30 different surveys, which may need to have scripting changes on a monthly basis (core questions are used across all sites, however approximately 5 questions may differ depending on relevant strategic metrics).
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 45 to 52 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006, and a detailed explanation of the evaluation methodology and minimum criteria to be satisfied are set out in the Pre-Qualification Questionnaire.
Section VI: Complementary information
Estimated timing for further notices to be published: April 2017.
In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders.However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document. To prevent BBC eTendering portal email alerts from being quarantined by your organisation’s fire wall or spam filter, you are advised to instruct your IT team to accept all emails with a .BravoSolution.co.uk extension (our portal provider) or from email@example.com. If Section II.1.9 shows ‘Yes’, variants will be accepted provided they meet the core requirements of the project.
Body responsible for mediation procedures
VI.5)Date of dispatch of this notice:17.7.2012