Customer Satisfaction Surveys Tender – Bradford
The surveys will be carried out in a number of ways including postal, paper and online.
Customer Satisfaction Surveys
Anchor Hanover
Contract summary
Industry
- Customer satisfaction survey – 79342311
Location of contract
BD1 2ST
Value of contract
£1
Procurement reference
Customer Satisfaction Surveys
Published date
8 November 2021
Closing date
17 December 2021
Closing time
12am
Contract start date
1 April 2022
Contract end date
31 March 2025
Contract type
Service contract
Procedure type
Restricted procedure (OJEU)
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Anchor’s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
Our customer principles are:
• Do what’s right
• Right first time, every time
• Empowerment and front line ownership of the customer relationship
• Create one touch processes with single point of contact
• Ensure every step adds value
• Don’t design processes or procedures around failure
Our customer plan is:
• Improve customer satisfaction across all services to upper quartile levels
• Truly customer centric approach – putting customers at the heart of all decision making
• Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible.
• Challenge and eradicate poor service everywhere
• Shift consultation to genuine engagement in decision making and continual improvement
Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 – 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change):
– Anchor Housing Satisfaction Survey
– Anchor Responsive Repairs Satisfaction Survey
– Anchor Planned Works Satisfaction Survey
– Anchor On Call Satisfaction Survey
– Anchor Villages Satisfaction Survey
– Anchor Extracare Satisfaction Survey
– Anchor Complaint Handling Satisfaction Survey
– Anchor New Developments Satisfaction Survey
– Anchor Annual Care Services Satisfaction Survey
The above surveys will be carried out in a number of ways including postal, paper and online.
We also require detailed analysis and reporting on the above surveys.
More information
- Additional text
- The dates and the scope included in this notice may be subject to change.
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Contact name
Samuel Roscoe
Address
2 Godwin St
Bradford
bd12st
England