Customer Service Excellence Accreditation for DVLA

Customer Service Excellence Accreditation for DVLA

DVLA has a requirement to achieve the Customer Service Excellence Standard.

Provision of Customer Service Excellence

Contract summary

 

Industry

  • Customer services – 79342300

Location of contract

SA6 7JL

Value of contract

£10,000

Procurement reference

tender_261570/956529

Published date

26 April 2021

Closing date

1 June 2021

Closing time

12pm

Contract start date

5 July 2021

Contract end date

4 July 2022

Contract type

Service contract

Procedure type

Open (non-OJEU)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation.

The Customer Service Excellence (CSE) Standard is a Rolling Programme assessment process which is made up of 5 criteria with 57 elements in total. DVLA are assessed on 19 different elements each year and must produce documented evidence against each element.

The assessment is carried out by an Independent authorised assessor followed by an annual onsite visit or remotely via Microsoft Teams lasting four days.

 

More information

 

Attachments
Additional text
To bid for this opportunity please register on the Jaggaer system.

https://dft.app.jaggaer.com/web/login.html

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Address

DVLA
Swansea
SA6 7JL
Wales

Email

jean.jackson@dvla.gov.uk